Helpdesk Support

Hybrid in Houston, TX, US • Posted 1 day ago • Updated 1 day ago

Full Time

No Travel Required

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Training
Technical Support
Problem Solving
IT Operations
Help Desk

Summary

Avanciers''re currently hiring for a Technical Helpdesk Support - L2 role with one of our long-standing enterprise client. This position offering the chance to work on impactful projects with a highly collaborative team.

Role: Technical Helpdesk Support - L2

Location: Houston, TX (Hybrid - 3 day''s from office)

Job Summary:
The Technical Process Specialist is responsible for analyzing, documenting, and optimizing technical processes within the organization. This role ensures that workflows are efficient, compliant, and aligned with organizational goals. The specialist works closely with cross-functional teams to implement process improvements, troubleshoot technical issues, and maintain operational excellence.

Key Responsibilities:

Analyze, document, and standardize technical processes to ensure efficiency and quality.
Monitor and evaluate process performance, identifying areas for improvement.
Implement process changes, updates, and best practices across teams.
Collaborate with technical teams, operations, and management to troubleshoot process-related issues.
Conduct training sessions and provide guidance on technical process workflows.
Maintain process documentation, manuals, and standard operating procedures (SOPs).
Ensure compliance with internal standards, industry regulations, and quality requirements.
Participate in continuous improvement initiatives and special projects as needed.

Qualifications:

2–5 years of experience in process management, technical operations, or related roles.
Strong analytical and problem-solving skills.
Knowledge of process mapping tools, workflow software, or ERP systems.
Familiarity with quality management standards and compliance regulations.
Excellent communication and documentation skills.
Ability to work independently and coordinate across multiple teams.
Technical background or experience in [industry-specific technology] is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91094911
Position Id: 8911712
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

ServiceNow Help Desk Support

Remote

•

Today

Job Family: Software Development & Support Travel Required: Up to 25% Clearance Required: Ability to Obtain Secret What You Will Do: Lead ServiceNow initiatives with a primary focus on IT Service Management (ITSM), including Incident, Problem, Request, and Knowledge Management workflows.Engage with help desk agents, support teams, and business stakeholders to gather functional requirements and translate them into scalable ServiceNow solutions.Design, develop, and enhance ServiceNow applicatio

Full-time

USD 80,000.00 - 133,000.00 per year

Technician 1 - Help Desk Support

Remote

•

Today

Description & Requirements Maximus is a trusted federal partner supporting mission critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission driven services that help millions access vital healthcare information and benefits. This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance. Essential Duties and Responsibilities: - Assist Technic

Full-time

USD 21.00 per hour

Technician 1 - Help Desk Support

Remote

•

Today

Full-time

USD 21.00 per hour

RigCLOUD Operating System Engineer

Houston, Texas

•

Today

Job Description The RigCLOUD Operating System Engineer is responsible for implementing, auditing, and continuously improving the RigCLOUD Operating System across field and office operations. This role ensures standardized execution, compliance with quality management standards, SLA adherence, and operational integrity to support scalable 24/7 drilling operations. This position serves as the hands-on execution and field assurance arm of the Operating System, working closely with 24/7 Operations

Full-time

-USD

Search all similar jobs