Director, IS Business Operations & Performance
Salary Range: $165k to $200k
Overview
We are seeking a Director of IS Business Operations & Performance to provide strategic leadership for IT business operations and ensure strong alignment, efficiency, and collaboration across teams. This role will play a key part in optimizing operational performance, strengthening cross-department coordination, and supporting organizational priorities through data-driven insights and strategic planning.
The Director will partner closely with organizational leadership to support decision-making, optimize resource allocation, and drive operational excellence across the Information Systems organization.
Key Responsibilities
Operational Leadership
- Provide strategic leadership for day-to-day IS business operations, ensuring coordination and alignment across infrastructure, applications, and support teams.
- Direct the planning, management, and oversight of IT business operations including performance management and resource alignment.
- Serve as a leadership escalation point for cross-functional operational issues requiring coordination and resolution.
Performance & Process Improvement
- Lead initiatives focused on improving operational efficiency, workflow standardization, and service quality.
- Develop and oversee operational performance reporting, including metrics related to resource utilization, service delivery, and operational activity.
- Use performance data and insights to guide strategic planning and continuous improvement initiatives.
Collaboration & Communication
- Lead cross-team communication strategies and operational forums to promote transparency, alignment, and effective execution across IT teams.
- Foster collaboration across technical teams and organizational stakeholders to support strategic initiatives.
Strategic Planning & Resource Management
- Partner with finance and leadership teams to support operational planning, forecasting, and resource optimization.
- Monitor key initiatives and operational trends to inform leadership decisions and planning efforts.
Workforce Development
- Provide strategic oversight and mentorship for the IS Internship Program, ensuring it supports workforce development and aligns with departmental goals.
- Champion a culture of accountability, professional growth, and operational excellence across the IT organization.
Governance & Compliance
- Ensure adherence to organizational policies, regulatory requirements, and professional standards.
- Maintain ongoing professional development and required certifications or licenses as applicable.
Qualifications for the Role
- Bachelor s degree in Information Systems, Information Technology, Business Administration, or a related field (or equivalent experience).
- Significant leadership experience within IT/Information Systems operations or business operations.
- Proven experience leading operational performance management, process improvement, and cross-team coordination initiatives.
- Strong analytical skills with the ability to translate operational data and metrics into actionable insights.
- Experience working closely with executive leadership, finance teams, and cross-functional stakeholders.
- Excellent communication, leadership, and organizational skills.
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