IT Service Support Analyst at VA

Position: IT Service Support Analyst Regional PC Refresh

Job Description: We're seeking an IT Service Support Analyst to assist with regional IT operations and PC Refresh initiatives. The role focuses on directing IT requests, coordinating hardware refreshes, imaging, deploying, transferring data, installing apps, and hardware setup/troubleshooting. The ideal candidate will manage own workload, schedule deployments with users, and communicate regional needs to the IT Operations Center, while providing ongoing user support and guidance.

Responsibilities at a glance:

• Determine regional hardware/software needs and upcoming projects; relay to the IT Operations Center.
• Schedule PC Refresh activities, imaging, deployment, data transfer, and app installations.
• Guide users on technology usage and available solutions; escalate issues as needed.
• Coach staff on troubleshooting hardware, software, asset inventory, and device provisioning.
• Track initiatives, issues, projects, and action items; provide regular status reports.
• Provide coordination with Asset Management, Phone System, Printers, and related areas.
• Communicate new technologies, policies, and best practices to the region.

Key Skills (5 bullets):

• IT Service Management concepts (Incident, Change, Service Request, Asset Management)
• Proficiency with MS 365 apps (Word, Excel, PowerPoint, Outlook, Forms, SharePoint, Teams)
• Hands-on hardware/software troubleshooting and PC Refresh experience
• Strong written and verbal communication; professional user-facing messaging
• Ability to prioritize/work independently; research and resolve technical issues

Hashtags: #ITSupport #ITSM #IncidentManagement #AssetManagement #PCRefresh #MS365 #WindowsTroubleshooting #TechSupport #ITOperations #ServiceDelivery #Hiring #Jobs #Recruiting #Careers #NowHiring

To Apply: Please send your resume to with the Subject line: "Resume Submission" to grab immediate attention on your submission.