Director of Infrastructure

Director of Infrastructure

Job Type: Direct Hire

Location: Downtown Denver

Work Setting: Hybrid (3 days on-site)

Rate: $160K-$180K annually, based upon experience

Position Summary

Unison Systems is looking for a skilled Director of Infrastructure for our client located in Denver, CO. This strategic and operationally focused leader is responsible for the delivery, performance, and continuous improvement of the client's enterprise IT infrastructure services, including Enterprise Network Operations, Enterprise Systems Operations, and Database Administration. The Director provides leadership to a team of senior managers and individual contributors while ensuring infrastructure services are reliable, scalable, secure, and aligned with enterprise needs. This is a great opportunity to lead a distributed team, drive operational excellence, and support the technology foundation that powers enterprise initiatives and strategic growth, all backed by a strong compensation and benefits package.

Key Responsibilities

• Provide strategic oversight for the enterprise-wide delivery and support of infrastructure services, including network, systems, and database operations.
• Ensure high availability, performance, and resilience of infrastructure platforms through continuous monitoring, exemplary service request/incident management, and proactive maintenance.
• Oversee continuous improvement of operational processes and service delivery models by driving the development and execution of operational runbooks, playbooks, and SOPs.
• Establish and monitor SLAs, KPIs, and operational metrics, leveraging data analytics and performance management tools, including building business cases for incremental investment in tooling.
• Provide strategic direction and leadership to a team of senior managers and individual contributors across multiple infrastructure domains, setting clear goals and offering coaching and mentorship.
• Recommend staffing levels, allocate resources, and set departmental priorities.
• Provide strategic oversight and guidance for infrastructure-impacting projects, including enterprise initiatives, capital expansions, and M&A integrations.
• Foster cross-functional collaboration between enterprise IT teams, satellite/regional IT teams, and business stakeholders to ensure successful execution of technology initiatives.
• Ensure compliance with enterprise standards, security policies, and regulatory requirements, partnering with IT Security, Compliance & Privacy and participating in audits, risk assessments, and business continuity planning.
• Maintain accountability for operational budgets, forecasting, and cost optimization, and oversee vendor relationships, contracts, and service performance.

Required Qualifications

• Minimum 10 years' relevant experience with progression through more complex environments and breadth of functional and supervisory responsibility in directing and managing staff.
• Minimum 5 years' leadership experience, including prior experience managing other managers and developing people managers.
• Bachelor's degree or equivalent experience.
• Demonstrated experience leading large, distributed enterprise IT infrastructure operations teams spanning multiple functional domains.
• Expert knowledge of data center infrastructure operations, including regional colocation and distributed/edge-compute models.
• Advanced knowledge of cloud computing strategy, public/private/hybrid cloud, PaaS, SaaS, and service management, including financial modeling of cloud versus on-premise deployment models.
• Advanced knowledge of virtualization, hypervisor management, automation, and orchestration, including specific experience implementing and managing HCI environments.
• Functional knowledge and experience managing Active Directory Domain Services and Windows ancillary services (group policy, certificate authority/PKI, DNS, etc.), as well as Microsoft Entra ID / M365 and hybrid identity and access environments.
• Functional knowledge of wide area networking, software-defined networking, load balancing, proxies, switches, routers, firewalls, and network monitoring.
• Functional knowledge and experience managing SQL Server database administration functions.
• Strong knowledge of ITIL practices and operational frameworks, and functional knowledge of regulatory compliance standards such as PCI, SOX, GDPR, and CCPA.
• Proven track record of effective vendor management and negotiation, plus demonstrated ability to manage financials, budgeting, procurement, accounts payable/receivable, and forecasting models.
• Excellent verbal and written communication skills with a wide range of audiences, including technologists, executives, and business stakeholders.

Preferred Qualifications (Nice to Have)

• MBA or equivalent experience.
• Experience in infrastructure operations within hospitality, resort, or outdoor sports and recreation environments.
• Experience with mergers and acquisitions.
• ITIL v3 or v4 Foundations certification.
• Broad industry certifications such as CDCP, CDCS, CGEIT, CCNA, CCNP, CCIE, CISSP, or CISM.

About Unison Systems

Unison Systems is a national IT & Engineering Services firm that delivers secure, innovative technology solutions and resources for our clients ranging from the Fortune 500 to the U.S. Navy. We bring together the strongest talent and tools in the business to solve complex problems and build solutions that make a measurable impact. At Unison, we invest in our people, foster a collaborative culture, and give our team the opportunity to learn and grow their careers. Unison is an equal opportunity employer. We are committed to creating an inclusive environment for all employees, and we do not discriminate on the basis of race, color, religion, sex, national origin, disability, or veteran status.