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Desktop Support Technician

Boston, MA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

Travel Required

On-site

$24 - $25/hr

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Field Service
Health Care
Information Technology
IP
Computer Networking
Troubleshoot
Computer Hardware
ServiceNow

Summary

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Primary Responsibilities:

Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics.
Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users.
IT Support for any escalations from a clinical location.
Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required.
Management of IT assets including

Support project work which includes but not limited to the following:

New product Rollouts
Department moves and buildouts.
Refresh of Desktop IT equipment.

Provide training and directions to other Desktop members as needed.

Provide feedback on staff to management.

In-depth knowledge of PC hardware and peripherals.

Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data Migration.

NOTE: Candidates need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099677
Position Id: 8943404
Posted 1 day ago

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