Desktop Support Technician

Boston, MA, US • Posted 30+ days ago • Updated 6 days ago
Contract W2
6 Months
Travel Required
On-site
$24 - $25/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Field Service
  • Health Care
  • Information Technology
  • IP
  • Computer Networking
  • Troubleshoot
  • Computer Hardware
  • ServiceNow

Summary

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Primary Responsibilities:

  • Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics.
  • Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users.
  • IT Support for any escalations from a clinical location.
  • Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required.
  • Management of IT assets including
  • Support project work which includes but not limited to the following:
  • New product Rollouts
  • Department moves and buildouts.
  • Refresh of Desktop IT equipment.
    • Provide training and directions to other Desktop members as needed.
  • Provide feedback on staff to management.
  • In-depth knowledge of PC hardware and peripherals.
    • Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data Migration.

NOTE: Candidates need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91099677
  • Position Id: 8943404
  • Posted 30+ days ago
Contact the job poster
SD

Srinath Deekonda

Delivery Manager - Recruitment @ Talent Groups
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