Job Responsibilities/Typical Day in the Role
Provide technical support of Cloud infrastructure for Global Playout Services.
Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures.
Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols.
Monitoring & Control system configuration and support to maintain a stable, reliable on-air product.
Understanding of signal routing control systems to route video/audio and Video-over-IP signals.
Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps.
Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components.
Creation and use of standard operating procedures, technical reference documents and drawings.
Work closely with vendors and/or internal departments for optimal hardware/software configuration and support.
Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues.
Must Have Skills/Requirements
1) Basic IT Networking knowledge
a. IP Configs, trace route, understanding of computers.
2) Basic understanding of Cloud
a. AWS, or similar.
3) Remote troubleshooting
a. SSH, Telnet, or RDP experience.
Nice to Have Skills / Preferred Requirements
1) Intermediate to advanced level Networking, SAN, and/or other relevant training courses a plus
2) Knowledge of networking, firewalls, routers, Active Directory & load balancers.
3) Working knowledge of MPEG-4 encoders, MPEG Transport Stream analysers and satellite transmission equipment
4) Preferred IT certification ex. CCNA, MCP, CompTIA A+/Network+, AWS Certified Solutions Architect Associate, VMware Associate or equivalent are also a plus.
5) Preferred understanding of broadcast automation systems.
6) Demonstrated knowledge of serial digital broadcast equipment and measurement equipment.
Soft Skills
1) Ability to work any shift schedule - Work at any time in a 24 X 7 staffed environment including weekends, holidays, evenings, and nights.
2) Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines.
3) Ability to work effectively as part of a team or individually with minimal supervision.
4) Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training.
5) Ability to perform well in a high-pressure environment and maintain superior customer service demeanour.
Education/Certifications
1) Bachelor s degree in computer science, Electrical Engineering or similar technical field and/or equivalent practical experience.
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