Role: Salesforce Project Manager (Payments SME)
Locations: Detroit, MI (Hybrid Onsite)
Duration: 12+ Months Contract
Job Description:
· Lead end-to-end delivery of payment transformation programs across multiple business units
· Define and execute roadmap for payment modernization including digital wallets real time payments and reconciliation automation
· Serve as SME for payment workflows across policy issuance claims and premium collections
· Manage cross functional teams across technology operations finance and compliance
· Oversee vendor selection contract negotiation and integration of third-party payment platforms
· Ensure delivery milestones budgets and KPIs are met across global projects
· Act as the go to expert for payment systems including ACH SWIFT SEPA card networks and emerging fintech integrations
· Ensure compliance with global payment regulations eg PSD2 PCIDSS AMLKYC
· Collaborate with underwriting and claims teams to optimize payment related touchpoints
· Build strong relationships with internal teams, external vendors and regulatory bodies
· Present program updates to executive leadership and influence strategic decisions
· Champion customer centric payment experiences across digital channels
· Proven expertise in payment systems, digital payment platforms and financial operations
· Strong understanding of insurance lifecycle and how payments intersect with policy claims and finance
· Experience working with platforms like OneInc, Stripe, Adyen or similar
· PMP Prince2 or Agile certifications preferred
· Excellent communication leadership and stakeholder management skills
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