Help Desk Analyst
Location: Dauphin County, PA - Onsite
Skill Required / Desired
Promptly answer help desk phone
Promptly respond to help desk emails
Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource
Perform agency computer repairs, as needed
Install software/updates on agency computers as needed
Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports
Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
Create ServiceNow incidents for all phone and email requests
Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
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