Senior Field Systems Analyst

Who is NTE, NTE 35W, and LBJ?

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.

The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.

The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

What makes us different?

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

The Senior Field Systems Analyst assists the Field Systems Analyst Manager in monitoring and supporting day-to-day operations of the ITS Tolling system and management of inventory control to ensure SLAs, KPIs, and general requirements are met and/or exceeded. The Field Systems Analyst also actively participates in Field Systems training activities and performs maintenance activities on occasion.

Essential Duties and Responsibilities:

Inventory

• Responsible for inventory control for all Field Systems Inventory by ensuring procedures are followed, and the inventory management system is always fully utilized and accurate
• Oversee day-to-day purchasing, deployment, and RMA while ensuring reporting within the inventory management system is accurate
• Responsible for RMA trace tracking of all Field Systems devices and ensuring the tracking is completely accurate.
• Responsible for warehouse management and processing.

• Oversee annual inventory audits of tolling equipment and tools and validate the results against the inventory management system
• Monthly reconcile inventory movements in the inventory management system with accounting system entries
• Measure, analyze, and trend Key Performance Indicators (KPI's) as they relate to inventory management
• Analysis of inventory cost trends to measure against the budget and report on deviations
• Propose and drive the implementation of automated dashboard reports for inventory operations.
• Working with the department's budget

Field Systems Analysis

• Report, analysis, and trend on the accuracy and timeliness of completed work orders, as well as system repair and response times
• Identification and reporting of anomalies regarding the Tolling system issues and trends
• Ensure system issues are clearly documented in reporting tools, and any required support needed to resolve problems is communicated to the manager

• Investigate issues and prepare briefings on management impacts and proposed resolutions
• Track and report on the current software and hardware release levels in the warehouse vs. the latest field-tested components and update as required
• Propose and drive the Implementation of automated dashboard reports as it relates to field system performance and maintenance activities
• Training new hires and junior analysts and developing them into a Field Systems SME
• Coordinating with department heads over business strategies
• Performs all other duties as assigned

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must satisfactorily perform their essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required to fulfill those duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelor's degree in a business-related field or a Data Analytics-related field

• 3-5 years of experience in inventory control and analysis
• 3-5 years of experience in data analysis
• Experience in SQL, DBA
• Experience in Power BI and Tableau

Professional Qualities:

• Ownership of Projects
• Excellent analytical skills
• Excellent attention to detail
• Excellent communication skills
• Reporting and documentation skills
• Effectively manage tasks, deadlines, and individuals through vendor contracts

• Ability to interact with colleagues in a self-managed team structure
• Expert in both Analysis and Inventory

Computer Skills:

• Must be able to demonstrate computer proficiency, especially in Microsoft Excel, Word, Power BI, Visio, and PowerPoint, and other PC based programs
• Experience working with Oracle BI, Oracle Databases, and PostgreSQL
• Expert Python and R experience
• Linux

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet
• Occasional travel required, may include air travel

• Specific vision abilities required by this job include the ability to adjust focus, as necessary, to use a computer
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand, walk, and sit