IT Field Services Technician

Job Title: IT Field Services Technician

Location: Killona, LA

Long Term Contract

Responsibilities:

• Coordinate, monitor, and resolve all desktop support activities, including installations, upgrades, hardware, software, OS configuration, and troubleshooting.
• Perform onsite analysis, migration, maintenance, and repair of desktops, laptops, servers, and network hardware (routers, switches), ensuring smooth transitions.
• Maintain Windows 10/11 OS, along with network devices, printers, and related peripherals.
• Support network hardware deployments, upgrades, and migrations.
• Build, configure, and support desktops, laptops, and network equipment per customer specifications.
• Ensure secure and efficient data transfer during migrations or upgrades.
• Assist with ServiceNow requests and incident tickets, and document processes.
• Troubleshoot hardware, software, and connectivity issues onsite.
• Support remote troubleshooting and preventive maintenance, including Citrix environments.
• Assist with asset recovery, decommissioning, and inventory management following standard procedures.
• Support extended hours, outages, and emergency responses with attention to safety and compliance.
• Maintain knowledge of Cisco VoIP, UPS configurations, and integration with network systems.
• Provide high-quality customer service and effective communication with clients and team members.

Required Skills:

• 5+ years of experience as an IT Field Services Technician.
• Proficient in installing, configuring, and maintaining IT and network hardware, including routers, switches, servers, and workstations.
• Familiar with Windows 10/11, LAN/WAN, network troubleshooting, and Citrix environments.
• Experience with network deployments, upgrades, migrations, and asset management.
• Familiarity with ServiceNow is a plus.
• Ability to lift up to 50 lbs., assist with hardware installation and movement.
• Good oral, written, and interpersonal skills.
• Willingness to travel within Louisiana as needed.
• Ability to complete assessments and support extended hours and emergencies.
• A+ Certification recommended.