Social Media Search Technology Manager

Social Media Technology Manager - Hybrid at Indianapolis.

Key Responsibilities

• Vendor Management & Platform Operations
  • Own day-to-day vendor relationships and contract lifecycle management for social media and search technology vendors
  • Coordinate vendor onboarding, renewals, compliance reviews, and escalations in partnership with Procurement, Legal, and Information Security
  • Manage platform access provisioning, user administration, and governance across social media tools, search tools, and native social platforms
  • Support tool configuration, dashboard setups, and operational workflows in coordination with business partners
• Compliance & Cross-Functional Coordination
  • Lead cross-functional compliance workflows including Security Assessment Evaluations (SAEs), Supplier Privacy Standards (SPS), Standard Contractual Clauses (SCCs), and related regulatory documentation
  • Partner with Legal, Privacy, Information Security, and Procurement to ensure all social media and search tools meet enterprise compliance standards
  • Manage CAPA (Corrective and Preventive Action) reporting and remediation tracking for the social media and search technology stack
• AI & Automation Enablement
  • Support the AI and Automation workstream for Global Digital Engagement, including portfolio intake, use case validation, and pilot coordination
  • Assist with integration touchpoints across different tools and other AI-enabled content and distribution tools
  • Help build and maintain the AI portfolio management framework, tracking productivity gains and adoption metrics
• Brand Launch & Account Operations
  • Support social media account creation, platform setup, and launch readiness for new brand and product launches
  • Maintain operational documentation, SOPs, and playbooks for account provisioning and platform workflows

Qualifications

Required:

• Bachelor s degree in Information Technology, Marketing Technology, Business, or related field
• At least 2 years of relevant experience in technology operations, vendor management, or MarTech platforms
• Familiarity with social media platforms and/or social media management tools
• Familiarity with search platforms and/or search management tools
• Strong organizational skills and ability to manage multiple concurrent workstreams
• Effective communication skills for working across technical, legal, and business stakeholders

Preferred:

• Experience with enterprise SaaS vendor management (contracts, onboarding, compliance coordination)
• Experience in pharmaceutical or regulated industry technology environments
• Familiarity with AI/ML tools, automation workflows, or generative AI platforms
• Experience with compliance frameworks
• Sprinklr experience
• Digital Marketing knowledge

What Makes This Role Unique

• Sit at the intersection of social media, AI, and enterprise compliance on a team that touches the entire signal-to-distribution stack
• High visibility: directly support launches that reach millions of patients and HCPs globally
• Exposure to cutting-edge AI integration in a regulated pharma environment
• Small team with outsized impact you will own workstreams, not just contribute to them