Windows Desktop Engineer

Location: Wayzata, MN
Salary: $33.00 USD Hourly - $35.00 USD Hourly
Description: Our client is currently seeking a Windows Desktop Engineer

Technical/Functional Skills:

* Image building

* Driver management

* SCCM/MECM/Intune

* Task Sequences

* Microsoft Deployment Toolkit (MDT)

* WinPE

* General networking knowledge, DNS/DHCP

* Active Directory

* Group Policy

* Advanced Windows debugging experience

Roles & Responsibilities:

* Windows Hardware Management

* Manage annual hardware transitions with PC vendor

* Roadmap review, standards, and specifications approval

* Image updates and driver testing for new models

* Documentation of hardware models to SharePoint

* Bi-annual Driver updates for all supported hardware models

* 3rd level escalation points for client hardware issues

* Maintain hardware standards documentation

* Support hardware evaluation and selection by testing compatibility and performance of new device models.

* Windows Image Management

* Quarterly Updates to Image Patch levels

* 3rd level escalation points for Windows issues

* Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors.

* Planning, testing, and deployment of Windows OS Upgrades

* Ensure timely completion of Windows OS Upgrades before EOL

* OS Hardening and Secure config to CIS standards

* Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management

* OS Provisioning lead

* WinPE boot media updates and management

* MECM Task Sequence updates and support

* Intune Autopilot design, updates, management

* MDT scripts and UI updates

* 3rd level support for SCCM imaging issues

* 3rd level Intune/Azure Autopilot support

* Company Portal management, app publishing, installation support

* Assist with MECM client upgrades, issues, and support

* Hardware lab management, racking, cabling, asset disposal

Required Qualifications:

* Strong experience in Windows and hardware support

* Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

* Scripting experience, any language (VBScript and PowerShell preferred)

* Windows deployment and/or upgrade experience

* Windows Image build and configuration

Preferred Qualifications:

* 5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization

* Experience in a globally distributed, large multinational company

* 5+ years' experience with MECM, Intune, SCORCH, and GPO management

* SQL and Power BI query and reporting skills preferred but not required

* Visual Studio coding skills in VB.NET, ASP.NET, and web services preferred but not required

* Experience with patching strategies, vulnerability remediation, and compliance enforcement

Generic Managerial Skills:

* OS and Hardware Documentation

* Working with Dell for hardware transitions

* Communication with clients and customers

* Self-motivated, independent, comfortable working with a high-performance team

Recommended Certifications:

* Microsoft Certified: Windows Client or Modern Desktop Administrator

* ITIL Foundation Certification

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