Sr. SAP Payroll Production Support Consultant

Job Title: Senior SAP Payroll Production Support Consultant
Engagement Type: Contract
Project: SAP Payroll – Post-Implementation Support
Work Arrangement: Remote + Travel

Position Overview

We are seeking an experienced Senior SAP Payroll Production Support Consultant to provide ongoing functional and operational support for an SAP Payroll production environment.

The contractor will work closely with HR, Payroll, Finance, IT, and application support teams to ensure the ongoing stability, accuracy, and operational effectiveness of the SAP Payroll solution.

Responsibilities include troubleshooting payroll processing issues, supporting recurring payroll operations, monitoring system integrations, resolving production defects, maintaining system configuration, and providing functional expertise throughout ongoing payroll cycles.

The consultant will help ensure uninterrupted payroll operations, timely issue resolution, accurate employee payments, and continuous improvement of payroll processes.

Required Qualifications and Experience

• 5+ years of hands-on SAP Payroll functional support experience.
• Experience supporting SAP Payroll in a live production environment.
• Strong knowledge of SAP Payroll processing, schemas, personnel calculation rules, wage types, and payroll results.
• Experience troubleshooting payroll calculation errors, retroactive accounting, deductions, taxes, and benefits.
• Experience supporting recurring payroll cycles and off-cycle payroll processing.
• Experience with SAP Payroll integration with HR, time management, benefits, and Finance systems.
• Experience with incident, problem, and change management processes.
• Ability to perform root-cause analysis and resolve complex production issues.
• Strong communication skills and ability to work directly with Payroll and HR business stakeholders.

Preferred Qualifications

• Experience with SAP SuccessFactors Employee Central Payroll or SAP HCM Payroll.
• Experience supporting large, complex organizations with significant employee populations.
• Experience with unionized workforces and complex payroll rules.
• Experience with SAP Finance integration and payroll-to-general-ledger reconciliation.
• Familiarity with SAP support methodologies and ITIL service management practices.
• Experience supporting SAP production environments through system upgrades and enhancements.

Expected Deliverables

1. Payroll production incident and resolution documentation.
2. Root-cause analysis and corrective action reports.
3. Payroll processing validation and reconciliation results.
4. Integration monitoring and exception resolution documentation.
5. Functional configuration and system maintenance documentation.
6. Regression testing results for production changes.
7. Payroll operational procedures and troubleshooting guides.
8. Knowledge transfer documentation for internal support teams.
9. Periodic production support status and SLA performance reports.

Performance Expectations and Success Measures

• Maintain stable and reliable SAP Payroll production operations.
• Resolve payroll incidents within established service-level agreements.
• Minimize payroll processing disruptions and employee payment errors.
• Ensure timely resolution of critical payroll issues before payroll deadlines.
• Maintain accurate payroll processing and financial reconciliation.
• Reduce recurring incidents through root-cause analysis and permanent fixes.
• Maintain effective documentation and knowledge transfer.
• Provide responsive, high-quality functional support to Payroll, HR, and IT stakeholders.

Educational Qualifications:

• Required - Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or closely related or equivalent.
• Preferred - Master’s degree in Management Information Systems (MIS), Computer Science, Big Data or Analytics or equivalent.

Travel:

·   Open to travel based up on the nature of the engagement.

Thanks & Regards