IT Helpdesk/Systems Support with Hardware

Birmingham, AL, US • Posted 30+ days ago • Updated 6 hours ago

Contract W2

On-site

$21 - $25/hr

Motion Recruitment Partners, LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

CUE
Telecommunications
Microsoft Office
Microsoft Windows
Active Directory
Analytical Skill
A+
Scripting
Windows PowerShell
Problem Solving
WAN
Customer Service
Issue Tracking
Technical Support
Repair
Shipping
Computer Hardware
Printers
Personal Digital Assistant
LAN
Research
Evaluation
Regulatory Compliance

Summary

Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. There are in person duties with end clients and the potential to assist with telecommunication projects.
Contract Duration: 6 months +
Required Skills & Experience

High School diploma or equivalent, college degree preferred.
2-4 years' experience installing, configuring and resolving complex PC support issues
Should possess strong customer service skills and good verbal communications skills.
Should posses strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
Should possess good analytical/trouble shooting skills.
Previous ticketing system experience is nice to have.
Should have A+ certification and possess good written skills.
Scripting or automation of processes/ideally PowerShell

What You Will Be Doing

Daily Responsibilities

Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
Provide excellent customer service.
Must complete time critical assignments on time to meet company goals and customer deadlines.
Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
Must enter all work into ticketing system
Must comply with all policy and procedures of the company
Complete assigned tasks as assigned by the System Support Manager
Install and configure replacement PCs and peripherals.
Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
Provide support for PCs, printers, scanners, aircards and PDA devices.
Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
Perform on-sight technical PC support for corporate personnel.
Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
Recommend products as required and in accordance with polices.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 861084
Posted 30+ days ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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