ServiceNow Practice Lead
Diversified Technology, Inc.
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Job Details
Skills
- Team Building
- Stakeholder Management
- ServiceNow
- Request For Proposal
- Management
- IT Service Management
- Innovation
- FOCUS
- DevOps
- Customer Relationship Management (CRM)
- Continuous Improvement
- Communication
- Enterprise Architecture
- Enterprise Integration
- Financial Services
- Enterprise Asset Management
- Go-To-Market Strategy
- Customer Satisfaction
- IT Consulting
- HATS
- Cloud Computing
- Customer Engagement
- Information Technology
- IT Operations
- ITIL
- Leadership
- Training
- Revenue Growth
- Professional Services
- Mentorship
- Law
- Lean Methodology
- Business Development
- Microsoft Azure
- Sales
- Technical Sales
- Recruiting
- SLED
- Marketing
- Collaboration
- Articulate
- Quality Assurance
- PMO
- Agile
- Enterprise Resource Planning
- Amazon Web Services
- Roadmaps
- Computer Science
Summary
WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a growing IT Consulting/Staffing firm based in downtown Chicago.
WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov''t & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
Job Summary:
We are looking for a hands-on, entrepreneurial ServiceNow Practice Lead to build and grow our ServiceNow consulting capability within a small but dynamic IT services firm in Chicago, IL. In this strategic role, you will define and execute the vision for the practice, lead end-to-end ServiceNow implementations, and serve as the primary advisor to clients. You''ll work closely with senior leadership, manage a lean team, and be directly involved in delivering solutions while scaling the practice to meet growing demand. The ideal candidate brings deep expertise in the ServiceNow platform, a strong consulting background, and the flexibility to wear multiple hats in a fast-paced, evolving environment. You will need to be comfortable working with a lean team, scaling operations as we grow.
Location: Chicago, IL (Onsite Required)
This is an onsite position based in Chicago.
Candidates must also be flexible and open to travel as needed
Key Responsibilities:
- Practice Leadership:
- Develop and execute the strategic roadmap for the ServiceNow practice in alignment with company goals.
- Define service offerings and go-to-market strategies for ITSM, ITOM, HRSD, CSM, SecOps, and custom ServiceNow applications.
- Build and lead a team of ServiceNow consultants, developers, architects, and engagement managers.
- Client Engagement & Delivery:
- Serve as a trusted advisor to clients, providing strategic guidance on ServiceNow implementations and roadmaps.
- Oversee the delivery of complex ServiceNow projects, ensuring high-quality results, on-time completion, and customer satisfaction.
- Partner with clients to design and implement scalable, sustainable, and innovative ServiceNow solutions.
- Sales & Business Development:
- Collaborate with the sales team to support pre-sales efforts, including RFP responses, solution demos, and scope definition.
- Drive revenue growth by identifying new opportunities within existing accounts and cultivating new client relationships.
- Represent the ServiceNow practice in industry events, webinars, and marketing initiatives.
- Team Development:
- Mentor, and retain top ServiceNow talent.
- Manage ongoing training and career development opportunities for team members.
- Promote a culture of innovation, collaboration, and continuous improvement.
Qualifications:
- Experience establishing a ServiceNow practice within a consulting firm.
- Bachelor''s degree in Computer Science, Information Technology, or a related field (Master''s preferred).
- 10+ years of experience in IT consulting or professional services, with at least 5 years focused on ServiceNow.
- Proven experience leading ServiceNow implementations across multiple modules.
- ServiceNow certifications such as CSA, CIS (ITSM, HRSD, ITOM, etc.), and CTA preferred.
- Strong knowledge of ITIL, Agile delivery, and enterprise architecture principles.
- Excellent communication, leadership, and stakeholder management skills.
Preferred Skills:
- Ability to translate business needs into technical solutions and articulate value propositions.
- Familiarity with cloud platforms (AWS, Azure), DevOps tools, and integration strategies.
What We Offer:
- Competitive salary and performance-based bonus
- Health, dental, vision, and retirement benefits
- Professional development support and certification reimbursement
- Opportunity to shape the direction of a growing practice within a dynamic consulting firm
Pay rate: Starting at $175K
Please click on the link below for our company benefits
DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.
- Dice Id: dti
- Position Id: 26-00231
- Posted 2 days ago
Company Info
38 Year Heritage of Service
Diversified Telecommunications Inc., (DTI) was founded in 1985, as a pay phone provider. Knowing the needs of the communities it served brought DTI early success. Because DTI was an independent payphone company with lower overhead, it was able to offer a much larger percentage of the phones’ revenues to retailers than bigger providers, such as Illinois Bell, could offer. With the proliferation of cell phones, the pay phone business began to dwindle. Looking ahead DTI had already begun exploring the information technology services arena and found two areas in which to expand their business.
Expanding into Network and IT Consulting
The first area of expansion was in network infrastructure. This included network cabling, which was a logical extension of the phone business. With the growth of business networks, it was a smart move. DTI has been offering network cabling, including network design, pre-project planning, structured cabling systems and on-site technicians, since 1994. Based on the success of the network infrastructure business, Diverse Technologies, Inc. was created in 2008 to provide network communication technicians from I.B.E.W. Local 134, project managers, project coordinators and of course account managers to offer an expanded set of Network Services to help ensure clients expectations were exceeded from beginning to end.
The second area of expansion is IT Consulting, including ERP implementations, software application design and development, computer programming, project management and supplemental staffing. DTI saw that a project often required additional sets of hands or skill sets our client did not have on staff. As opposed to hiring additional staff, they looked to DTI to fill their needs. The division, originally developed to support client needs for project assistance in 1996, grew into the establishment of Diversified Technology, Inc. in 2007.
Adjusting to a Changing Market
Into the 2000s, DTI grew at an incredible rate. It was recognized twice by the Inner City 100 as one of the fastest growing inner-city companies in America. DTI’s client list included some of the top organizations headquartered in Chicago, such as Amoco, Ameritech, and Quaker Oats. But a series of mergers and acquisitions, with corporate decisions now being made outside Chicago, resulted in DTI losing some of its large, long-term clients. Therefore, DTI transitioned once again, balancing its portfolio to include more clients in the government and education industries that aren’t susceptible to mergers and acquisitions by out-of-state corporations, developing strong relationships with some of the largest system integrators and software providers in the business, and providing its service offerings to organizations throughout the country.
Focusing on Specific Industries and Partners
Today, DTI has three services: IT Consulting, Advisory, and Network Services. Advisory is the newest offering, where DTI can provide advisory services for project management, quality assurance, and organizational change management that are software agnostic. While it supports many industries, DTI is focused on Energy, state and local government/education (SLED), and Financial Services. Its experience working with energy firms includes ERP systems, smart meters, and integrating systems to accommodate mergers and acquisitions. Its SLED practice supports state and local governments, including a specialization in transit authorities, along with the needs of K-12 as well as higher education. For financial services organizations, such as JP Morgan Chase, DTI provides IT Consulting and Advisory services.
DTI has built strong relationships with its clients, large system integrators such as Accenture, Deloitte, PwC, and IBM, and software providers such as Oracle, SAP and ServiceNow. DTI has realized significant growth over the last few years following this strategy.
DTI continues to innovate and adjust to the market. It provides its clients high quality services at a reasonable price by recruiting and retaining highly desirable talent, keeping its overhead costs low with a lean and agile infrastructure, and striving to exceed its clients’ expectations.
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