Business Analyst

Must-have skills

• Pharma clinical supply chain experience
• Knowledge of SaaS products and landscape
• Strong business process analysis and design experience
• Hands-on product design / digital product experience
• Experience with GxP-regulated applications / products
• Workshop facilitation to help harmonize divergent business processes into one target design
• Rapid wireframing/prototyping (Figma or similar) to validate harmonized processes with stakeholders before build
• Working knowledge of integrations and master data governance
• Experience with large-scale ERP/SAP or supply chain transformation programs

Nice-to-have skills

• Background in data-driven continuous improvement and harmonization initiatives

• Comfort operating within a defined governance/RACI structure — knowing when to decide versus when to escalate.

Role overview

Partner with business, technology, vendor teams in the iCSM transformation program to design, standardize, and optimize end-to-end R&D supply chain processes (Planning, Clinical Supply, Manufacturing, Logistics, Distribution), and translate these into scalable product and solution designs.

Key responsibilities

Business process & product design

• Analyze and document current-state R&D supply chain processes and identify gaps, inefficiencies, and dependencies.
• Define future-state process designs, frameworks, and taxonomy aligned to strategic objectives and industry best practices.
• Translate business needs into clear product requirements, user stories, process flows, and functional specifications.
• Ensure processes, data, and system capabilities are aligned to deliver target outcomes and user experience.

Transformation & harmonization

• Assess differences in operating models across business units and identify simplification and standardization opportunities.
• Drive adoption of common processes, business rules, and governance models.
• Support change management, organizational readiness, and transition to harmonized ways of working.
• Champion continuous improvement and data-driven decision making.

Stakeholder engagement

• Facilitate workshops, design sessions, and requirements gathering with business stakeholders.
• Act as a trusted partner between business teams, IT, digital product teams, and external vendors.
• Build alignment across diverse stakeholder groups and drive consensus on priorities and solution direction.
• Communicate complex concepts clearly to both technical and non-technical audiences.

Skills & experience

• Strong experience in business analysis, process design, product design, or business transformation roles.
• Understanding of pharmaceutical R&D and supply chain processes in a regulated (GxP) environment.
• Proven ability to translate business requirements into solution designs and product features.
• Strong analytical, facilitation, stakeholder management, and problem-solving skills.

Key qualities

• Strong collaboration and influencing skills across functions and levels.
• Ability to simplify complex challenges into practical solutions.
• Passion for transformation, innovation, standardization, and continuous improvement.
• Adaptable, proactive, and outcome-focused.