HRIS Specialist

Location & Work Arrangement

• City, State: Indianapolis, IN (Remote-First)
• Work Arrangement: Remote (Note: Candidates must reside in Indiana. Onsite presence in Indianapolis is required on the first day for equipment pickup).
• Interview Mode: Web Cam.
• Shift: Training (4 6 weeks) is 8:30 AM 5:00 PM EST. Post-training hours are 10:30 AM 7:00 PM EST.

Key Responsibilities

Call Center & Resource Navigation

• Manage high-volume inbound and outbound calls, assisting families in navigating the maternal and child life cycle.
• Conduct screenings and refer eligible pregnant women to home visiting services and community resources.
• Follow up with clients to ensure quality of service and successful connection to referred agencies.
• Assist clients with full Medicaid applications and work toward obtaining a navigator license.

System Knowledge & Advocacy

• Develop in-depth knowledge of Help Me Grow IN, Home Visiting, Special Education, and Children and Youth with Special Health Care Needs (CSHCN) programs.
• Identify gaps and barriers to services and report system issue trends experienced by families.
• Adhere to the Alliance of Information and Referral Systems (AIRS) standards.

Data & Administration

• Utilize the Vision Link Database to document cases and generate daily caller data reports (referrals, needs, call types).
• Maintain a detailed filing system and assist with mailing information packets and screening tools to families.

Required Skills & Experience

Preferred Qualifications

• Bilingualism: Proficiency in Spanish, Burmese, or Haitian-Creole is highly desirable.
• Crisis Management: Ability to maintain composure and use good judgment during stressful calls (crisis/abuse).
• I&R Standards: Familiarity with Information and Referral (I&R) standards and Vision Link.