Help Desk/Desktop Support Analyst

Description

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Bethlehem, Pennsylvania. This long-term contract position is an excellent opportunity for someone with a strong technical background and a passion for assisting others. The role involves providing essential technical support to staff, managing user accounts, and addressing hardware and software challenges within a hybrid Active Directory and Azure environment.

Responsibilities:
Provide timely and effective first-level technical support for hardware, software, and network-related issues.
Troubleshoot and resolve problems with Windows operating systems, Office 365 applications, and organizational systems.
Manage user accounts by performing tasks such as password resets and provisioning/deprovisioning in Active Directory and Azure Active Directory.
Configure and set up desktops, laptops, and mobile devices for staff use.
Assist with onboarding and offboarding processes, including equipment preparation and account access setup.
Document technical issues, resolutions, and procedures in the help desk system to maintain accurate records.
Escalate complex technical problems to senior IT staff when necessary.
Maintain an organized inventory of IT equipment and supplies to ensure availability and accuracy.
Prioritize multiple tasks effectively to meet deadlines and support organizational needs.
Participate in external training sessions as directed by IT leadership to enhance technical skills and knowledge.

Requirements

Minimum of 1 year of experience in a help desk or technical support role.
Proficiency in Windows operating systems, Office 365, and basic networking concepts.
Familiarity with ticketing systems such as Zendesk, Freshservice, or similar platforms.
Experience with Active Directory and Azure Active Directory for user account management.
Skilled in troubleshooting and resolving technical issues across various devices and platforms.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Strong communication skills to provide clear guidance and support to users.
Commitment to learning and development through training opportunities.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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