Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Janesville, Wisconsin. In this Contract to permanent position, you will play a vital role in providing technical support to end-users while ensuring seamless onboarding processes and efficient ticket resolution. This is an exciting opportunity to work in a dynamic environment within the high-tech pharmaceutical and biotechnology industry.

Responsibilities:

Provide timely and effective support to users by addressing hardware, software, and system-related issues.

Manage and resolve service desk tickets using Fresh service, ensuring all requests are handled promptly and accurately.

Assist with onboarding new employees by configuring devices, setting up accounts, and ensuring proper access to systems.

Support the upgrade of systems to Windows 11, ensuring a smooth transition for all users.

Deliver excellent customer service by communicating clearly and effectively with team members and clients.

Troubleshoot and resolve basic issues related to Active Directory and Microsoft Windows environments.

Collaborate with team members, including Systems Administrators and Support Technicians, to address complex technical challenges.

Participate in an on-call rotation to provide after-hours support when needed.

Maintain accurate documentation of processes, procedures, and resolved issues.

Contribute to the improvement of technical workflows and processes to enhance overall efficiency.

Requirements

Minimum of 5 years of experience in a help desk or desktop support role.
Strong knowledge of Active Directory and Microsoft Windows operating systems.
Familiarity with ticketing systems, such as Freshservice, and ability to manage service desk tickets.
Experience with onboarding processes, including setting up accounts and configuring devices.
Excellent customer service skills and ability to communicate effectively with users at all levels.
Basic troubleshooting skills for hardware, software, and system issues.
Knowledge of system upgrades, particularly Windows 11, is preferred.
Experience with Intune is a plus but not required.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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