Ace Technologies, Inc.
Ace Technologies, Inc.

Data Center Technician_Dell EMC

Ashburn, VA, US • Posted 4 days ago • Updated 4 days ago
Contract W2
Contract Independent
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🧠 Analyzing your skills...

Job Details

Skills

  • Dell
  • EMC
  • Data Centers
  • Cadence
  • WebEx
  • Server Hardware
  • Sales
  • Technical Support

Summary

Data Center Technician

Ashburn, VA

12+ months

 

Key responsibilities

Perform installation and re-configuration of server hardware components for Re-deployment in customer’s Datacenters.
• Assist with troubleshooting issues for servers located in that particular data center.
• Act as a point of escalation for server issues, especially if Dell requires an on-site field resource to gather logs, troubleshoot or get on a WebEx with support.
• Install, update, maintain and utilize the Dell EMC systems management tools (OpenManage Enterprise, SupportAssist & TechDirect)
• Participate in monthly Service Delivery Review meetings conducted by Dell TSM.
• Establish regular monthly cadence meetings with Dell Sales and pre-sales teams to ensure SOW and customer expectations are being met
• Provide Proactive and reactive support to Customer’s environment.
• Work closely with the Service Account Manager and Customer to quickly resolve any issues.
• Provide assistance with determining root cause analysis and remediation for any known bugs or issues.
• Troubleshoot the failed hardware component or advise Customer for items out of scope of this Statement of Work. Software related queries for example will need to be addressed with Dell Technical Support via phone by the Customer.
• If required, contact the System Consultant or Service Account Manager, if additional troubleshooting assistance is needed.
• If required, the Technician may, at DT Services’ discretion and or direction, contact a 3rd party Service Provider for additional troubleshooting assistance.
• If required, the Technician may perform component level upgrades on existing systems. For example, add RAM, hard drives, or add-on cards. This assumes the upgrade is fully supported.
 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10267472
  • Position Id: 9028715
  • Posted 4 days ago
Contact the job poster
Avinash Gupta

Avinash Gupta

IT Recruiter @ Ace Technologies, Inc.
View Profile
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

OpenManage Enterprise

Ashburn, Virginia

•

7d ago

Easy Apply

Contract

65 - 70

Senior Server Windows Engineer

Washington, District of Columbia

•

Today

Full-time

USD 80,001.00 - 120,000.00 per year

Helpdesk Technician

Columbia, Maryland

•

8d ago

Easy Apply

Contract

25 - 27

PC/Laptop Imaging & Deployment Technician

Annapolis, Maryland

•

Today

Easy Apply

Contract, Third Party

Search all similar jobs
More jobs at Ace Technologies, Inc. in Ashburn, VA