We believe power is a promise - a shared commitment to be there for others when it matters most.For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Senior Mechanical Engineer, Customer Quality plays a critical role in ensuring customer satisfaction within the Commercial and Industrial Business Group. This position provides engineering expertise to resolve product quality issues, working cross-functionally with engineering, manufacturing, quality, and service teams. The role leverages Six Sigma methodologies and root cause analysis to identify issues, implement corrective actions, and drive continuous product improvement.
Responsibilities- Lead root cause investigations on product quality issues, partnering with cross-functional teams including quality, service, production, and design engineering
- Design, develop, and execute diagnostic plans to identify and clearly define root causes of field and product issues
- Implement corrective actions to resolve existing issues and prevent recurrence in future product designs
- Participate in quality improvement initiatives focused on enhancing reliability, reducing field failures, and improving customer satisfaction
- Support the Industrial Service team in resolving escalated customer issues requiring engineering expertise
- Collaborate with Product Engineering and Manufacturing to incorporate field feedback and lessons learned into new product development and production processes
- Utilise structured problem-solving methodologies (e.g., 8D, 5 Whys, Fishbone, FMEA) to drive consistent and effective outcomes
- Apply engineering tools such as FEA, CFD, and 3D modelling to support analysis and solution development
- Mentor and support the development of less experienced engineers and contribute to knowledge sharing across the team
- Travel occasionally to Generac facilities and customer sites to support investigations and resolution efforts
- Act with a high degree of independence, taking ownership of complex problems, decisions, and solutions while influencing cross-functional outcomes
Minimum Qualifications- Bachelor of Science degree in Electrical Engineering or a related discipline
- 5+ years of relevant engineering experience
Preferred Qualifications- Experience in new product design and development, including knowledge of materials such as plastics, aluminium castings, and sheet metal
- Strong problem-solving capabilities with demonstrated ability to resolve complex engineering issues using root cause methodologies (e.g., 8D, 5 Whys, FMEA)
- Proven ability to work cross-functionally in a matrixed environment and lead aspects of project teams
- Demonstrated ability to manage multiple projects with high accuracy, strong attention to detail, and effective prioritisation
- Strong written and verbal communication skills, with the ability to translate technical information for diverse audiences
- Experience with engineering tools and systems, including FEA, CFD, 3D modelling (ProE/SolidWorks), and ERP systems (e.g., SAP)
- Knowledge of generator systems and liquid-cooled engine design and control principles
- Strong analytical and decision-making skills, with the ability to work independently, apply engineering knowledge to improve products and processes, and understand broader business impact
Great Reasons to work for Generac- Competitive Benefits: Health, Dental, Vision, 401k and many more
- State-of-the-art facility with an onsite gym, walking trails, caf, free parking and many employee activities
- Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
- Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
- Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
- We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."
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