· Resolve incidents directly with end users and record detailed actions in ticketing tool
· Collaborate with 3rd party vendors to ensure the network stays operational
· Escalate issues to next level of support if unable to resolve in a timely manner
· Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
· Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
· Install and implement network hardware components and cables in data centers and corporate offices
· Perform approved network changes according to procedures with minimal business disruption
· Understand and perform network maintenance and system upgrades, including service packs and patches
· Develop and maintain accurate network support documentation in a knowledge repository
· Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN
Expectations
· This is a full-time, on-site position based in Irving, TX.
· Occasional after-hours support may be required.
· Passionate about customer support
· Attention to detail – good organizational and time management skills
· Ability to work nights or weekends, as needed, and participate in an on-call rotation
Years of Experience
· 7+ years experience managing large scale enterprise networks
Required Qualifications (Non-Negotiable)
*Highlight or Bold your Top 3 “Must-Haves” from this section
· 7+ years’ experience managing enterprise networks (Cisco, f5, Juniper) is preferred
· 2+ years working specifically in network design, planning, connectivity, migration, and support
· Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)
· Certifications are highly recommended – (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.)
Nice-to-Have Qualifications (Desired but Not Required)
· N/A
Education & Certification Requirements
· University degree in Information Technology or related field preferred
Preferred Industry Experience
· Retail, Fuel Operations, Supply Chain
