Product Designer (UX & SAP) - Jackson, MI

DTS is looking for Product Designer (UX & SAP) for our client position in Jackson, MI

Job Description:

Duties:           

The focus of the work will be to support SAP initiative.

Specific SAP responsibilities:

• Support and maintain SAP role personas that reflect user goals, responsibilities, and pain points.
• Advocate for user needs in cross-functional discussions and decision-making.
• Apply UX best practices to ensure consistent experiences and smooth transitions between applications.
• Work closely with the internal CE development team as well as our outside implementation vendors.
• Working knowledge of SAP is preferred.

Other core duties that will be needed:

• Journey mapping — Translate research insights into journey maps, task flows, personas, and design strategies that guide product direction.
• User research — Advocate for the end user by conducting research, defining personaspecific requirements, performing task analysis, and developing use cases.
• Usability testing — Perform usability analysis and user testing to validate ease of use across customer segments.
• Crossfunctional collaboration — Partner with engineering and business teams to align on user experiences and drive adoption.
• Experience iteration — Analyze product usage data and feedback to refine and improve existing experiences.
• Accessibility advocacy — Ensure accessibility considerations are incorporated into all design decisions.
• UX pattern documentation — Define and document user experience patterns, behavioral patterns, and interaction models for consistency.
• General support — Other duties as assigned.

Skills:

• Creative problemsolving — Datadriven creativity and structured problemsolving.
• Communication & collaboration — Strong ability to communicate design decisions and work effectively with crossfunctional teams.
• Detail orientation — High attention to quality and user experience.
• Humancentered design — Deep understanding of HCD principles and usability best practices.
• Accessibility standards — Familiarity with WCAG and inclusive design methodologies.
• Problem framing — Ability to break down complex problems and propose actionable design strategies.
• Crossfunctional coordination — Skilled at navigating multiteam environments.
• Continuous learning — Curiosity and commitment to staying current with digital trends.
• Interaction design — Ability to define user flows, interaction patterns, and holistic product experiences.

Education:    

• Bachelor’s Degree in Graphic Design, Fine Arts, UX/UI Design, HumanComputer Interaction, Computer Science, or a related field. (Required) 

DTS offers an excellent compensation package.

Contact:

Karun Sharma

Team Lead
Digital Technology Solutions