Technical Writer

Description

We are looking for a Technical Writer to support enterprise IT documentation efforts in Libertyville, Illinois. This Long-term Contract position focuses on producing clear, user-friendly materials that help employees understand digital workplace tools, account-related processes, and service updates. The ideal candidate can translate complex technical information into practical guidance for both technical and non-technical audiences while maintaining a high standard of accuracy and usability.

Responsibilities:
Create and maintain end-user guides, knowledge articles, FAQs, and support content for enterprise IT services and platforms.
Develop documentation related to Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive, with a focus on clarity and ease of use.
Produce content that explains identity and access topics such as account setup, permissions, group-based access, and directory-related processes.
Partner with IT, support, and cross-functional stakeholders to gather information, validate technical details, and ensure documentation reflects current practices.
Communicate technology updates and service changes to large employee populations using messaging tailored to varying levels of technical understanding.
Organize and publish content through documentation platforms such as Confluence, SharePoint, ServiceNow Knowledge Base, or similar tools.
Apply user experience principles to improve how documentation is structured, presented, and consumed by end users.
Manage multiple writing assignments at once while maintaining consistency, accuracy, and timely delivery across documentation projects.

Requirements

At least 3 years of technical writing experience in an enterprise IT setting.
Working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Understanding of Active Directory concepts such as user administration, access permissions, and policy-based controls.
Demonstrated ability to create end-user documentation and searchable knowledge base content.
Strong written and verbal communication skills with the ability to adjust tone and detail for different audiences.
Experience explaining technical changes or service updates to broad enterprise user groups.
Familiarity with documentation or knowledge management platforms such as Confluence, SharePoint, or ServiceNow.
Ability to balance multiple documentation initiatives while maintaining strong attention to detail and content quality.

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