LOCAL Candidates preferred
Strong program/project management capabilities, technical acumen, and ability to collaborate with cross-functional stakeholders
Minimum 7 years of project management experience delivering IT projects of varying complexity.
Expert proficiency in the management of scope, schedule, quality, communication, vendor, resource, change, and integration.
Demonstrated ability to manage software development, enterprise architecture initiatives, platform upgrades, SaaS implementations, enterprise toolset deployments, and infrastructure-related projects.
Strong understanding of PMBOK project management standards.
Working knowledge of ITIL/ITSM processes including Incident Management, Problem Management, Change Management, Release Management, and Configuration management.
Hands-on experience delivering using Agile frameworks such as SCRUM and SAFe.
Minimum of 5-years of real-world experience planning and executing a tolling Back Office system, including cutover and go-live activities, coordination of financial reconciliation readiness, lane/roadside system integration points, customer service operations impact, and data migration/transition workflows.
Familiarity with enterprise architecture principles, governance processes, and ecosystem impact analysis.
Experience implementing contact center and telephony solutions, payment platforms, and middleware/integration technologies.
Understanding of IT security fundamentals, infrastructure components, and PCI compliance requirements.
Proven ability to lead cross-functional teams, manage conflict, and drive alignment among business, IT, and external partners.
Strong vendor management experience including oversight of system integrators and software solution providers.
Excellent written and verbal communication skills with demonstrated experience preparing executive-level presentations and reports.
Ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment.
Experience developing and validating test scripts, supporting QA cycles, and overseeing UAT.
Ability to troubleshoot escalated issues and coordinate resolution activities across functional teams.
Demonstrated competency in documenting technical and business processes, workflows, and operational playbooks.
Education/Certifications
Bachelor s degree in Information Technology, Information Systems, Business Management, or a related field
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