Decision Support Specialist (Power BI & Tolling Systems)
Ocoee, FL, US • Posted 14 hours ago • Updated 14 hours ago
PSR Associates, Inc.
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Job Details
Skills
- DECISION SUPPORT SPECIALIST
- BUSINESS INTELLIGENCE
- DATA ANALYTICS
- POWER BI
- DAX
- POWER QUERY
- TOLLING SYSTEMS
- TRANSPORTATION SYSTEMS
- LINUX
- UNIX
Summary
Decision Support Specialist (Power BI & Tolling Systems) Position Description
We are seeking a Decision Support Specialist to join our team. The selected candidate will work onsite in Ocoee, FL alongside the project team.
Summary:
The Decision Support Specialist is responsible for developing, refining and maintaining Power BI reports and dashboards to support toll system monitoring and decision-making. This role involves analyzing toll systems to ensure peak efficiency, performing detailed data analysis, and supporting operational troubleshooting. This specialist collaborates with internal teams and vendors and works to replace outdated reports, improve reporting processes, and provide actionable insights.
Key Responsibilities:
- Design, develop, and enhance Power BI dashboards and reports for toll operations and performance monitoring.
- Collaborate with database experts, the Toll Systems Monitoring Manager and the Toll Business Analyst Manager to connect to data sources and ensure data integrity.
- Perform daily/weekly monitoring and analysis of lane performance reports and dashboards.
- Conduct hyper-care monitoring of new and upgraded lanes.
- Perform basic lane/plaza fault isolation, advanced fault isolation and third-level support for roadside servers, databases, and software.
- Analyze anomalies reported by Operations, Finance, and Maintenance; conduct root cause analysis, develop impact assessments, and prepare executive-level summaries for management.
- Support setup of new lane system installations and/or upgrades.
- Develop Standard Operating Procedures (SOPs) for SunWatch when monitoring is transferred.
- Coordinate with internal vendors to ensure high-priority issues are addressed promptly and escalate critical incidents as needed.
- Identify gaps in existing processes and contribute to developing solutions for improved efficiency and accuracy.
Education:
- Bachelor’s degree in computer science, Information Systems, Data Analytics, or related field; or equivalent work experience.
Experience:
- Minimum 3 years of experience in business intelligence and reporting tools, with strong proficiency in Power BI.
- Experience in data modeling, dashboard design, and performance optimization.
- Familiarity with tolling or transportation systems preferred.
- Power BI expertise (report development, DAX, Power Query, data modeling).
- Knowledge of toll lane theory of operation and basic troubleshooting.
- Familiarity with Linux command usage and server support.
- Basic SQL query writing skills.
- Proficiency in Excel (including macros, Visual Basic, Pivot Tables), MS Word, and PowerPoint.
- Experience with network and system management tools (e.g., CA Unicenter, Orion).
- Strong analytical skills for trend identification and root cause analysis.
Complexity:
- Intermediate professional role focused on report development, data visualization, and operational analysis.
- Works on multiple projects of moderate complexity, providing insights that drive operational and strategic decisions.
- May coach junior staff on BI tools and best practices.
*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***
- Dice Id: 10115826
- Position Id: 26-00055
- Posted 14 hours ago
Company Info
Our People
PSR deeply values the exceptional consultants we place, selecting only those who bring top-tier skills, professionalism, and adaptability to every assignment. Our experienced management team is hands-on in matching talent with opportunity, ensuring each consultant thrives and delivers meaningful impact. At PSR Associates, our success is tied to the success of our clients and consultants. We provide unwavering support, resources, and a collaborative environment to help them excel. More than just a services and staffing firm, we are a dedicated partner, committed to building lasting, impactful relationships.
Our Clients
Our clients—whether in the commercial or federal space—are at the heart of everything we do. As a Certified Service-Disabled Veteran Owned Small Business (SDVOSB) and Certified Minority Business Enterprise (MBE), we are committed to earning and maintaining trust by delivering top-quality services, and expert consultants who bring both skill and professionalism. Our success is tied to theirs, driving us to go above and beyond. At PSR Associates, we don’t just serve clients—we build lasting partnerships founded on trust, reliability, and excellence.
Our Culture
At PSR Associates, our culture is the foundation of our success. We foster a supportive, inclusive environment where every team member is valued, respected, and encouraged to grow. Open communication, professional development, and mentorship are at the heart of how we empower our employees.
We also prioritize work-life balance, recognizing that happy, healthy team members are our greatest strength. Our close-knit, collaborative atmosphere feels more like family, and the positive feedback we receive from our team inspires us to continually nurture a workplace where people thrive.
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