Associate Technical Support Specialist

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Estamos buscando un Especialista Asociado en Soporte Tcnico entusiasta y orientado al servicio para unirse a nuestra organizacin de soporte a usuarios finales. Este rol es ideal para personas que desean construir experiencia fundamental en operaciones de TI y soporte tcnico en un entorno de ritmo rpido.
El candidato exitoso ayudar a los empleados con problemas tecnolgicos diarios, proporcionar soporte al cliente de manera oportuna y obtendr exposicin a una amplia gama de tecnologas empresariales y procesos de soporte. Valoramos la curiosidad, la adaptabilidad, el profesionalismo y un fuerte deseo de desarrollar habilidades tcnicas.

Cmo Hars un Impacto

• Responder a solicitudes de soporte de usuarios a travs de sistemas de tickets, plataformas de chat, correo electrnico, soporte presencial y canales virtuales.
• Solucionar problemas comunes relacionados con hardware, software y acceso para los usuarios finales.
• Brindar soporte para laptops, sistemas de escritorio, impresoras, dispositivos mviles y herramientas de colaboracin.
• Ayudar con el acceso a cuentas, restablecimiento de contraseas, conectividad VPN y tareas bsicas de configuracin del sistema.
• Apoyar a usuarios en mltiples sistemas operativos, incluyendo Windows, macOS y ChromeOS.
• Ayudar en el despliegue y mantenimiento de dispositivos mviles como iPhones, telfonos Android y tablets.
• Realizar diagnsticos iniciales de incidentes y escalar problemas no resueltos o avanzados a equipos de soporte de nivel superior.
• Documentar las actividades de resolucin de problemas y seguir los procedimientos operativos establecidos y estndares de servicio.
• Asistir en la configuracin de estaciones de trabajo, actividades de incorporacin y preparacin de equipos cuando se requiera.
• Participar en oportunidades de aprendizaje continuo para ampliar capacidades tcnicas y de soporte al cliente.

Qu Necesitars para Tener xito

• Fuertes habilidades interpersonales, de comunicacin y servicio al cliente.
• Inters en tecnologa de la informacin, solucin tcnica de problemas y soporte a usuarios finales.
• Capacidad para trabajar de manera colaborativa en un entorno orientado al trabajo en equipo.
• Comodidad para aprender nuevas tecnologas, herramientas y procesos.
• Ser organizado, confiable y capaz de manejar mltiples solicitudes de soporte de manera efectiva.
• Experiencia previa en roles de TI orientados al cliente es til pero no obligatoria.
• Exposicin a entornos de soporte empresarial o operaciones de mesa de ayuda.
• Familiaridad con ServiceNow o plataformas similares de gestin de tickets.
• Conocimiento bsico de conceptos de redes como conectividad inalmbrica y soluciones de acceso remoto.
• Experiencia en el uso o soporte de dispositivos mviles y tecnologas modernas de trabajo.

Qu Ofrecemos

• Oportunidad para iniciar y desarrollar una carrera en soporte y operaciones de TI.
• Ambiente colaborativo con mentora de profesionales tcnicos experimentados.
• Experiencia prctica apoyando tecnologas empresariales y entornos de usuarios finales.
• Oportunidades de desarrollo profesional, capacitacin y potencial de crecimiento interno.

We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.

How You Will Make an Impact

• Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.
• Troubleshoot common hardware, software, and access-related issues for end users.
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across multiple operating systems including Windows, macOS, and ChromeOS.
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
• Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.
• Document troubleshooting activities and follow established operational procedures and service standards.
• Assist with workstation setup, onboarding activities, and equipment preparation when required.
• Participate in ongoing learning opportunities to expand technical and customer support capabilities.

What You Will Need to Succeed

• Strong interpersonal, communication, and customer service skills.
• Interest in information technology, technical troubleshooting, and end-user support.
• Ability to work collaboratively in a team-oriented environment.
• Comfortable learning new technologies, tools, and processes.
• Organized, dependable, and able to manage multiple support requests effectively.
• Prior experience in customer-facing IT roles is helpful but not required.
• Exposure to enterprise support environments or help desk operations.
• Familiarity with ServiceNow or similar ticket management platforms.
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
• Experience using or supporting mobile devices and modern workplace technologies.

What We Offer

• Opportunity to launch and grow a career in IT support and operations.
• Collaborative environment with mentorship from experienced technical professionals.
• Hands-on experience supporting enterprise technologies and end-user environments.
• Career development opportunities, training, and internal growth potential.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.