Tier 1/2 Service Desk Technician

TITLE: Tier 1/2 Service Desk Technician
LOCATION: Duluth/Johns Creek, GA - onsite role 5 days
Direct Hire - $45K - $55K

Responsibilities:

• Recording, tracking, and resolving IT support requests (Tier 1/2) in a ticketing system.
• Technical Support: Installing, diagnosing, repairing, and upgrading PC hardware, software, mobile devices, peripheral equipment, and AV conferencing equipment.
• Providing guidance on software and technology use to employees with varying technical expertise.
• Performing account management tasks, such as account creation/deletion, access changes, password resets, and unlocking user accounts.
• Tracking computer hardware and software licensing. Maintain computer hardware and peripheral supplies inventory levels.
• Creating and maintaining documentation, including technical support procedures and troubleshooting guides.
• Escalating complex issues to appropriate, higher-level IT staff.

Requirements:

• Strong written and verbal communication skills for effective end-user support.
• 2-3 years max exp diagnosing and solving technical issues with hardware, software, and networking.
• Familiarity with operating systems (Windows/macOS), Microsoft Office suite, Active Directory, Anti-Virus Protection, Spam/Phishing Prevention, Cloud Applications, and remote support tools.
• Basic understanding of LAN/WAN networks, Server Administration, Linux OS, Mobile OS (iOS, Android), Accounting software (NetSuite), and Adobe Creative Cloud.
• A customer-focused mindset with patience when dealing with user issues.

Preferred Experience:

• Associate degree or relevant IT certifications (e.g., CompTIA ITF+, Tech+, A+).

The compensation range for this position is $45,000.00 to $55,000.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For immediate consideration, please forward your resume to .

If you require assistance or an accommodation in the application or employment process, please contact us at .

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at .