Support Lead (Laptop/EMR/Mobile/Patient data)

IT Support LeadIntroduction:The IT Support Lead will be responsible for serving as the primary point of contact for all Primary Care Providers experiencing technology issues with the Ethizo EMR and related systems. This role will require strong technical support skills, experience with IT Service Management, and the ability to effectively communicate with non-technical clinical staff. Responsibilities:Act as the primary point of contact for all technology issues related to the Ethizo EMR and oth

Qualifications 35 years IT support experience, preferably in healthcare Experience supporting SaaS/web-based applications ITSM ticketing system experience (FreshService or similar) Strong troubleshooting and documentation skills Strong communication with non-technical clinical users EMR/EHR support preferred ePrescribing experience (preferred)

Job#: 3038155 Job Description: Service Desk Analyst (Tier 1) - Healthcare Enterprise IT Environment Join a leading, large-scale integrated healthcare organization supporting thousands of end users across multiple hospitals, clinical sites, and corporate locations. This team plays a critical role in ensuring seamless IT operations that directly impact patient care and business performance. Overview The Service Desk Analyst is responsible for delivering high-quality, Tier 1 technical support ac

Complete Description: Provides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient-care systems. The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to