Aquent is partnering with a leading organization at the forefront of its industry, renowned for its innovative approach to digital experiences. This company consistently delivers engaging and effective online platforms that serve a broad audience. Joining their team means contributing to a dynamic environment where your work directly impacts their digital presence and operational efficiency, playing a crucial role in shaping the online journey for countless users.
Are you a meticulous and proactive individual with a passion for driving web operations and ensuring seamless digital experiences? We are seeking a hands-on professional to step into a pivotal operational role, where you will be instrumental in maintaining the smooth functioning and continuous improvement of a critical online platform. This is an exciting opportunity to make an immediate impact, taking ownership of the day-to-day operational backlog and playing a key role in delivering essential website enhancements and maintenance. Your ability to organize, prioritize, and collaborate will directly contribute to the success of digital initiatives and the overall user experience, directly influencing how users interact with the digital landscape.
Your Impactful Responsibilities
- Own and meticulously manage the operational website backlog, ensuring all tasks are prioritized and addressed efficiently.
- Oversee the team?s workflow board, actively guiding work through the delivery process to maintain momentum and ensure timely execution.
- Intake and triage incoming requests from various internal systems, ensuring clear understanding and proper categorization to streamline operations.
- Rigorously review and groom incoming work, ensuring it meets the team?s ?definition of ready? before proceeding to development, upholding quality standards.
- Collaborate closely with business stakeholders to gather complete requirements, answer questions, and facilitate the progression of requests, acting as a vital bridge between teams.
- Lead operational backlog management efforts, working hand-in-hand with an Agile development team to drive continuous improvement.
- Actively participate in daily standups, backlog refinement sessions, and planning meetings as the operational lead, providing crucial insights and direction.
- Coordinate with developers, the Scrum Master, and internal stakeholders to keep tactical website enhancements on track and delivered on time, ensuring project success.
- Manage a wide array of ongoing website maintenance requests, content updates, compliance-driven changes, legal updates, and other essential operational tasks, ensuring the platform remains current and compliant.
- Serve as the primary day-to-day contact for stakeholders, effectively managing communications and escalating strategic decisions to leadership when necessary, maintaining transparency and alignment.
- Proactively identify and champion opportunities to enhance operational processes and backlog management, contributing to continuous improvement within the team and fostering innovation.
Required Skills & Experience
- Proven experience in a hands-on, operational product-focused role, specifically supporting web platforms.
- Strong understanding and practical experience with Agile methodologies, particularly Kanban.
- Demonstrated ability to manage and prioritize a dynamic operational backlog effectively.
- Experience with intake and triage processes for incoming work requests.
- Proficiency in grooming work items to meet a ?definition of ready? for development teams.
- Excellent communication and coordination skills to interact effectively with business stakeholders, development teams, and leadership.
- Experience participating in Agile ceremonies (standups, refinement, planning).
- Ability to manage multiple concurrent tasks, including maintenance, content updates, and compliance-driven changes.
- Proactive problem-solver with an eye for process improvement and efficiency gains.
About Skill
Skill connects the best professional, IT, engineering, financial and administrative talent with the world?s biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.
Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We?re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
#LI-Remote
Never miss an opportunity! Create an alert based on the job you applied for.
