Executive Technical Support

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

Job Title: Executive Technical Support

Location: Atlanta, GA (onsite)

NCR Atleos has an opening for Executive Technical Support at our world headquarters located in Atlanta, GA.

Position Summary

The Executive Technical Support Engineer will act in support of NCR Atleos' C-level executives. This position is responsible for providing repair and/or installation support of existing and new hardware, software, network configurations and mobile devices.

PRIMARY RESPONSIBILITIES:

• Daily interaction with senior executive leaders and assistants.
• Technically strong and able to make quick, sound decisions.
• Professionally troubleshoot:
  
  • Window & Mac workstations.
  • MacOS, iPad & iPhone support & troubleshooting
  • Office 365 applications
  • IT/AV environments for conferences, meetings, and events
• Conference & event support - install, configure, monitor, and support.
• Coordinate needed hardware and software repairs and resolve computer system problems including coordination between users and components of a local area network.
• Coordinate with the Global Help Desk for any outages or issues related to equipment other than the typical desktop and AV issues.
• Provide preventative hardware maintenance, replacement and repair of desktops and laptop computers.
• Must be able to thoroughly explain in simple terms new technology, the ability to explain complex technology changes in simple, easy to understand terms.
• Must have the ability to work in a high-pressure environment including longer hours when necessary.
• Provide presentation support which may include importing and manipulating PowerPoint slides and supporting the capture, editing, and publishing of presentations from events.
• ServiceNow IT Service Management

BASIC QUALIFICATIONS:

• High School Diploma/GED with 5+ years of relevant experience.
• Strong and confident verbal and written communication skills with c-level executives.
• Output and efficiency driven mindset with a forthcoming attitude.
• Excellent troubleshooting skills & ability to follow a structured methodology to solve problems.
• Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks.
• 3+ years proven knowledge of using Microsoft's 365 product suite.
• 3+ years of experience providing end-user support for Apple products (Mac OS, iOS, iPadOS).
• 3+ years of experience supporting Windows & Android devices.
• Experience troubleshooting audiovisual issues (conferencing infrastructure, connectivity, etc.).
• Understanding of basic networking concepts.
• Ability to maintain a high degree of professionalism in high pressure situations.
• Must maintain a professional appearance on a regular basis.
• Ability to be on-call and work late hours & weekends occasionally as needed by the business.

PREFERRED QUALIFICATIONS:

• Working knowledge of ServiceNow and ITSM.
• Experience working with senior executive leaders in a faced paced environment.
• Microsoft Certified Professional
• Microsoft Certified Solutions Expert
• CompTIA A+ Certification
• HDI - Desktop Support Technician Certification
• Information Technology Infrastructure Library

#LI-VC1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.