ServiceNow CMDB Architect

Key Responsibilities

• Define and maintain enterprise CMDB architecture, strategy, and roadmap.
• Design scalable CMDB data models aligned with business and IT requirements.
• Establish CMDB governance frameworks, standards, and best practices.
• Lead CMDB transformation and modernization initiatives.
• Align CMDB architecture with ServiceNow Common Service Data Model (CSDM).
• Design and implement Configuration Item (CI) classes, relationships, and lifecycle management.
• Configure Identification and Reconciliation Engine (IRE) rules.
• Architect and optimize ServiceNow Discovery and Service Mapping solutions.
• Integrate infrastructure, cloud, and application data sources into CMDB.
• Establish CMDB health dashboards, KPIs, and data quality controls.
• Drive CMDB data remediation, cleanup, and governance initiatives.
• Collaborate with Enterprise Architects, IT Operations, Infrastructure, Security, and Application teams.
• Provide technical leadership and mentoring to development and administration teams.

Required Technical Skills

• ServiceNow CMDB Architecture
• ServiceNow Discovery & Service Mapping
• CSDM (Common Service Data Model)
• ITOM & ITSM
• Identification & Reconciliation Engine (IRE)
• IntegrationHub
• REST/SOAP APIs
• MID Servers
• Cloud Discovery (AWS, Azure, Google Cloud Platform)
• Service Graph Connectors
• CMDB Data Modeling and Governance
• JavaScript and ServiceNow Scripting

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Service Mapping
• ServiceNow Certified Technical Architect (CTA)
• ITIL 4 Foundation or higher

Ideal Candidate

• 10+ years of hands-on ServiceNow experience.
• 5+ years of specialized CMDB experience.
• Strong enterprise-level CMDB architecture and governance experience.
• Excellent communication, stakeholder management, and technical leadership skills.