***Mode of Interview:- Webcam interview*** Long term contract*** Primarily Remote*** Need 1 Professional Reference *** Laptop must be collect by In-Person Only***
Short Summary
- We are seeking an experienced Business Analyst (BA) to support the procurement and implementation of a new Learning Management System (LMS) for a public safety training institution.
- This role will play a critical part in ensuring the selected LMS integrates effectively with existing systems, supports operational workflows, and meets compliance and reporting requirements.
- The BA will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements.
Key Responsibilities:-
Stakeholder Engagement & Facilitation
The BA will facilitate discussions with instructors, administrators, IT personnel, compliance officers, and leadership to ensure all operational, training, and reporting needs are fully understood and captured. They will be responsible for the following activities:
- Identify and engage stakeholders across departments including training, operations, IT, and compliance
- Lead workshops, interviews, and working sessions to gather input and build consensus
- Surface and resolve conflicting requirements and priorities
Current State Analysis & Future State Design
The BA will work with stakeholders to map current processes and design future-state workflows. They will identify gaps, recommend operational improvements and optimization opportunities. They will be responsible for the following activities:
- Document existing training processes, systems, and workflows
- Analyze current methods for course delivery, certification tracking, and compliance reporting
- Identify inefficiencies, risks, and opportunities for improvement
- Define desired future-state processes supported by the LMS
- Develop process maps, use cases, and user journeys
- Ensure alignment with operational realities, including shift-based work environments and certification requirements
Systems & Integration Analysis
The BA will analyze existing systems, data flows, and interfaces to ensure smooth integration between the LMS and tools such as HR systems, registration platforms, certification tracking, and digital content repositories. They will work closely with IT and the project manager to translate business needs into technical specifications that guide vendor and internal development work. They will be responsible for the following activities:
- Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)
- Define data flows, system interactions, and integration points
- Collaborate with technical teams to assess integration feasibility and constraints
- Identify system dependencies and risks
Requirements Management
The BA will document and validate business needs, functional requirements, and technical specifications for the LMS. They will be responsible for the following activities:
- Elicit, analyze, and document business and technical requirements
- Develop functional and non-functional requirements, including security and compliance needs
- Maintain a requirements traceability matrix
- Support prioritization and validation of requirements with stakeholders
Procurement & Vendor Evaluation Support
The BA will assist in preparing procurement documentation, evaluating vendor proposals, and ensuring requirements are accurately represented. Supports implementation planning, including readiness assessments, risk identification, and validation of vendor deliverables against agency needs. They will be responsible for the following activities:
- Contribute to development of RFP documents and evaluation criteria
- Participate in vendor demonstrations and solution evaluations
- Assist in scoring vendor responses based on organizational needs
Impact Assessment & Change Support
The BA will assist with assessing and preparing CLient for LMS adoption. They will assist with organizational change management planning and help prepare for implementation. They will be responsible for the following activities:
- Assess the impact of the LMS on business processes, roles, and policies
- Identify organizational readiness considerations
- Collaborate with change management and training teams as needed
Implementation Support
- Provide requirements clarification during system configuration and development
- Support user acceptance testing (UAT)
- Assist in resolving gaps between business needs and system capabilities
Required Qualifications
- Bachelor’s degree in business administration, Information Systems, or related field (or equivalent experience)
- 7+ years of business analysis experience on complex system implementation projects
- Demonstrated experience analyzing system integrations and data flows
- Experience working in public sector, public safety, or highly regulated environments
- Strong documentation and requirements management skills.
- Certification such as CBAP, CCBA, or PMI-PBA - Mandatory
One or more of the following:-
- Familiarity with compliance-driven training environments
- Experience supporting RFP or procurement processes
- Knowledge of identity management, or records management systems
- Certification such as CBAP, CCBA, or PMI-PBA
- Experience with LMS implementations or enterprise training systems
- Strong analytical and problem-solving skills
- Ability to translate business needs into technical requirements
- Excellent facilitation and stakeholder engagement skills
- Process modeling and documentation (e.g., workflow diagrams, use cases)
- Effective communication across technical and non-technical audiences
- Ability to work independently and manage multiple priorities
Deliverables:-
- Current-state and future-state process documentation
- System and data flow diagrams
- Requirements documentation and traceability matrix
- Integration inventory and analysis
- Gap analysis
- Test plans
- Benefits Management Plan
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