About us:
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
Join us in driving growth and seizing new business opportunities!
Position Description:
The Value Stream Engineer (Senior) holds primary accountability for the performance, processes, and flow across designated Value Streams within the Maryland Benefits portfolio. This role is a key driver of process efficiency, focusing on the end-to-end lifecycle of software delivery to identify and resolve bottlenecks, latency, and dependencies, primarily utilizing Value Stream Mapping (VSM). A critical component of this role is leading technological modernization, specifically migrating legacy systems to AWS cloud-native architectures.
• Coach and mentor Scrum Masters, Product Owners, and Stakeholders on SAFe (Scaled Agile Framework) principles and practices.
• Facilitate critical Program/Solution level Agile ceremonies (e.g., PI Planning, System Demos, Inspect & Adapt workshops)
• Manage risks and dependencies across multiple Agile teams to ensure the timely delivery of essential Maryland Benefits capabilities.
• Lead difficult conversations among Agile team leaders and executives to align goals and resolve impediments.
• Drive a culture of continuous improvement (Kaizen) and technical excellence within Value Streams.
• Apply a holistic view, seeing the organization as a system of interacting components rather than isolated silos.
• Provide high-level executive reporting on flow velocity, throughput, and transformation progress.
• Prepare and present executive-level dashboards tracking "Transformation Velocity," financial health, and program risks.
• Translate complex technical metrics (e.g., DORA metrics, Cloud utilization) and technical hurdles into clear business value impacts for non-technical stakeholders.
• Comfortably present modernization roadmaps and status reports to agency leadership.
• Monitor and report on the progress of technology modernization initiatives, focusing on AWS cloud adoption and system re-architecture.
Education: Master’s degree from an accredited college or university in a related field such as Information Technology, Computer Science, or Business Administration. Prior experience supporting Maryland Benefits is also beneficial.
General Experience: 7-10 years of experience with a strong working knowledge of the SAFe methodology.
• Strong working knowledge is required. Certifications such as SAFe Advanced Scrum Master (SASM) or SAFe Agilist (SA) are strongly preferred.
• Fundamental understanding of AWS services (e.g., EC2, Lambda, RDS) to effectively engage in technical conversations with engineering teams.
• Proficiency with tools such as Jira, Service Now, Rally, or Version One.
• Demonstrated history of working on Technology Modernization projects, specifically involving AWS Cloud infrastructure.
• Experience in Federal/State Health and Human Services (HHS) environments (e.g., Medicaid, Child Welfare, Integrated Eligibility).
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