Delivery Manager with payment ,MO

Role: Delivery Manager with payment domain
Location: St Louis, MO

Hybrid

Full Time

Please look for Ex-Mastercard employee based at St. Louis.

Worked with Implementation Partner Exp with clients like Mastercard or similar payment banks (Visa/ Discover) (someone Ex Mastercard)

JD-
Client Relationship
Serve as the primary Mphasis point of contact at Mastercard in St. Louis, building trusted relationships with senior technology and product stakeholders
Lead weekly and monthly governance reviews with Customer-status, risks, decisions, and roadmap alignment
Identify and develop expansion opportunities within the engagement-new SOWs, scope additions, and capability demonstrations

Delivery Accountability
Own end-to-end delivery health across all active SOWs-quality, velocity, SLA adherence, and milestone tracking
Manage escalations swiftly and visibly
Work closely with the India delivery team and US-based technical leads to maintain delivery rhythm and resolve blockers
Drive the onboarding and ramp plan for new team members joining the engagement-ensure they meet Customer's standards before client exposure

Summarize
Program Governance
Maintain the engagement health dashboard -RAG status, financials, headcount, and forecast
Own the SOW scope boundary-track change requests, flag scope creep early, and coordinate with the Engagement Director on commercial implications
Ensure all Customer compliance, security, and access requirements are met for the full delivery team
Coordinate with the Project managers, PMO Lead on reporting, RAID logs, and action tracking

People and Team
Partner with HR and recruitment on onboarding, retention, and performance of client-facing team members
Represent the India team's work credibly to Customer-translate offshore delivery into client-visible outcomes

Account Growth and Mining
Proactively identify whitespace within the account -new business units, adjacent teams, and unmet technology needs that Mphasis can address
Collaborate with Mphasis pre-sales and solutions teams to shape and respond to new opportunities within the account
Track competitor footprint within Mastercard and develop displacement strategies where relevant
Skillset
15 to 20 years of overall IT experience, with at least 10 plus years in client-facing delivery management roles
Prior experience managing large-scale technology delivery engagement for Fortune 500 clients-financial services or payments strongly preferred
Proven track record of managing distributed India-US delivery teams
Strong understanding of payments technology-card networks, payment processing, digital payments, or adjacent domains
Excellent executive communication skills-comfortable presenting to C-level and VP-level stakeholders at a sophisticated client like Mastercard
US work authorization-must be based in or willing to relocate to St. Louis, Missouri
Strong Preference
Prior experience working with Mastercard, Visa, American Express, or similar global payment network
Familiarity with MSA. Javel.contract monadema SOM overnance