Hiring Dreams LLC
Hiring Dreams LLC

Lead Application Support & Operations Engineer – Azure

Hybrid in Montvale, NJ, US • Posted 2 days ago • Updated 2 days ago
Contract W2
12 Months
50% Travel Required
Hybrid
$65 - $70/hr
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Job Details

Skills

  • Microsoft Azure
  • Application Support
  • .NET
  • C#
  • ServiceNow
  • Microsoft SQL Server
  • Problem Management
  • ITIL
  • Microsoft IIS

Summary

Relevant Experience: 10–12+ years, Total experience not exceeding 18 years 
  
Team and Responsibilities 
Job Title: Lead – Application Support & Operations (Azure | AI & Automation) 
  
Location: Montvale, NJ (T,W,T)  & Iselin, NJ (M,F) 
  
  
  
Role Summary: 
We are seeking a senior resource to lead the Application Support and Operations function for enterprise-grade applications hosted on Microsoft Azure. This role will be responsible for ensuring high availability, operational excellence, and continuous improvement through automation and AI-driven practices. The candidate will lead a global support team and act as a key liaison between engineering, vendors (including Microsoft), and business stakeholders. 
  
Key Responsibilities 
 Operational Leadership 
 Lead day-to-day operations of the Application Support & Operations team, ensuring efficient ticket triage, troubleshooting, and resolution 
 Manage and mentor a global team (~8 analysts across onshore and offshore) 
 Own application uptime, SLA adherence, and operational stability 
 Incident & Problem Management 
 Act as the escalation point for critical incidents and perform hands-on troubleshooting 
 Conduct root cause analysis (RCA) and implement preventive measures 
 Enforce ITIL best practices across incident, problem, and change management 
 Azure & Technical Oversight 
 Collaborate with Microsoft and internal engineering teams on Azure performance and reliability 
 Monitor application health using logs, metrics, and observability tools 
 Ensure stable environments across releases, deployments, and system updates 
 Stakeholder & Vendor Management 
 Coordinate across business, technical teams, and external vendors 
 Drive clear communication during incidents, releases, and operational reviews 
 Continuous Improvement & Automation 
 Drive transformation initiatives including: 
 Process automation 
 Proactive monitoring 
 AI/agentic automation for incident detection/resolution 
 Improve documentation, knowledge management, and self-service capabilities 
 Reporting & Governance 
 Define and report KPIs, trends, and operational insights 
 Provide regular updates to leadership on performance and risks 
  
Experience 
 8+ years in Application Support / Production Operations / Service Management 
 3+ years in a team leadership or management role 
 Experience managing global/offshore teams 
  
Technical Skills 
 Strong knowledge of Microsoft Azure architecture and operations 
 Hands-on experience with: 
 .NET / C# 
 SQL Server 
 IIS / WCF / Windows-based applications 
 Ability to analyze logs, system metrics, and performance issues 
  
Tools & Frameworks 
 ServiceNow (ITSM) 
 Application Insights / monitoring tools 
 ITIL processes (incident, problem, change) 
  
Soft Skills: 
 Strong communication and stakeholder management 
 Ability to operate in high-pressure, mission-critical environments 
  
Preferred Experience 
 Supporting large-scale enterprise applications 
 Experience in regulated / audit-driven environments 
 Exposure to AI-driven operations (AIOps), automation, or agentic workflows 
  
Key Differentiator 
 Proven ability to modernize support functions using AI, automation, and proactive operations
 
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91141284
  • Position Id: 8997039
  • Posted 2 days ago

Company Info

About Hiring Dreams LLC

Hiring Dreams is a premier provider of employment and staffing solutions to customers across the United States. We provide long-term, short- term, temporary-to-permanent, placement staffing and enhanced staffing services. We are a global IT solution provider of end-to-end, innovative, cutting edge software solutions. Hiring Dreams is one of the preeminent hi-tech IT and consulting organization. We brings you the best practices, technologies and business models that can help you stay ahead in a changing economy and marketplace.

 

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YK

Yash Kushwaha

Recruiter @ Hiring Dreams LLC
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