Travel Technician / Desktop Support Technician

Responsibilities:

• Provide operational support for production systems, business applications, desktop resources, and eCare systems.
• Deliver break/fix technical support for networked and standalone devices while meeting Service Level Agreements (SLAs).
• Troubleshoot and resolve hardware, software, and network issues, escalating complex problems to Level 3 support as needed.
• Manage printer and workstation inventory, including installation, configuration, and maintenance.
• Perform network testing, diagnostics, and troubleshooting in collaboration with IT teams.
• Set up and configure devices in compliance with organizational standards and operating systems.
• Support large-scale hardware deployments, system rollouts, and workstation moves/adds/changes.
• Conduct preventative maintenance including OS re-imaging, data backup/restoration, hardware cleaning, and component replacement.
• Capture and secure user data from managed devices during support activities.
• Maintain accurate documentation of work performed using ticketing systems such as ServiceNow.
• Utilize knowledge base articles to efficiently resolve technical issues.
• Communicate updates on assignments and maintain accountability for assigned equipment.
• Provide offsite technical support across multiple locations, including clinics and administrative offices.
• Work flexible hours, including weekends, to support operational needs.

Skills:

• Strong knowledge of Windows 10 operating systems.
• Experience supporting HP and Dell desktops, laptops, printers, and peripherals.
• Familiarity with Microsoft Intune, Office 365, Microsoft Edge, Google Chrome, Windows Defender, ForeScout NAC, LAPS, SCCM, and Citrix XenApp.
• Proficiency in BitLocker encryption and key recovery processes.
• Strong troubleshooting and problem-solving skills across hardware, software, and networking domains.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Education/Experience:

• Minimum of 1 year of experience in a customer service-oriented environment (healthcare experience preferred).
• At least 1 year of hands-on experience installing, configuring, troubleshooting, and repairing desktops, laptops, and printers.
• Industry certifications such as CompTIA, Microsoft, or ITIL are preferred.

Additional Requirements:

• Ability to lift and carry equipment up to 50 pounds.
• Valid driver s license and access to a reliable vehicle for travel between sites.
• Willingness to provide onsite/offsite support across multiple locations.