Quality Assurance Analyst

Quality Assurance Analyst – Project Lead (SC Rek_14495)

SC Housing is a state agency with a great team of dedicated professionals. This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of software implementation within an internal business program area. The selected candidate will be responsible for recording problems and opening helpdesk tickets through the software vendor's ticketing system. The candidate will identify areas where modifications or changes could be made to the software to meet or substantially improve program area functionality. The position will assist internal staff in mapping complex spreadsheets to software data fields for business functions and identifying opportunities to improve internal processes, procedures, and consumer satisfaction.

Responsibilities

• Perform quality assurance analysis.
• Work with staff on resolving pain points with enterprise software functionality.
• Perform daily reporting and tracking of helpdesk tickets.
• Propose enterprise software improvements and modifications.
• Serve as a liaison between the agency project manager, software vendor, and agency program area staff.
• Provide presentations, documentation, correspondence, and reports for use as software change orders and/or Statements of Work for software modifications.
• Provide documentation and training for any recommended changes to business processes.

Requirements

• Quality Assurance Experience: 6+ years
• State Government Experience: 3+ years
• Emphasys Experience: 3+ years
• HDS Experience: 3+ years
• Data Mapping: 6+ years
• Business Process Testing & Improvement: 6+ years
• Process & Procedure Documentation: 6+ years
• Creating Statements of Work, Change Orders, AND Software Modification Requests: 6+ years

• Experience with End User Support: Preferred

Daily Duties / Responsibilities

• Business Process – Software Mapping
• Business Process Review: Propose business process and procedure improvements.
• Enterprise Software Review: Perform quality assurance analysis.
• Work with staff on resolving pain points with enterprise software functionality.
• Perform daily reporting and tracking of helpdesk tickets.
• Propose enterprise software improvements and modifications.
• Serve as a liaison between the agency project manager, software vendor, and agency program area staff.
• Provide presentations, documentation, correspondence, and reports for use as software change orders and/or Statements of Work for software modifications.
• Provide documentation and training for any recommended changes to business processes.

Additional Skills & Duties

• Strong oral and written communication skills.
• Interpersonal, consultative, presentation, and facilitation skills.
• Analytical thinking and problem-solving abilities.
• Detail-oriented, accurate, and organized.
• Knowledge of business structure.
• Stakeholder analysis and reporting.
• Problem-solving and attention to detail.
• Customer service and assessing customer support needs.
• Teamwork and collaboration.
• Ability to learn new software/hardware and troubleshoot issues.
• Organization and documentation.
• Asset management.
• Identifying process improvements.
• Prioritizing and scheduling.
• Time management.
• Clear and concise email communication and reporting.
• Ability to work independently while following established procedures and guidelines.

Education Requirements

• High School Diploma required.
• Required Certifications: None.

Important Candidate Requirements

• Candidate must be a CURRENT South Carolina resident.
• Relocation is not permitted.
• Position is 100% onsite in Columbia, SC.
• Candidate must be available for one round of onsite interviews.
• Candidate must meet the required experience with Quality Assurance, State Government, Emphasys, HDS, Data Mapping, Business Process Testing & Improvement, Process & Procedure Documentation, and Statements of Work / Change Orders / Software Modification Requests.

Onboarding & Security Screening Requirements

• 7-Year Background and Criminal History
• Credit Check
• MVR (Motor Vehicle Record)
• Security is required for this position.

Submission Requirements

• Updated resume with candidate's full legal first and last name.
• Valid Right to Represent (RTR).
• Completed SC Cover Sheet.
• Cover Letter.
• Confirmation that the candidate meets the work-location requirements.