Java Support Engineer (L3/L4 Support)

Hi,

Hope you are doing well!

I’m Shikha Dixit, Lead Recruiter at Siri Info Solutions. I’ve been reviewing your background in [L3/L4 Support, Java, Unix/Linux, SQL, etc.], and your profile stands out as an excellent match for a “Java Support Engineer (L3/L4 Support)” opening I have in NYC / NJ. This is a high-priority, 5-day onsite role with one of our key clients. Given your experience, I’d love to discuss the details and see if this aligns with your career goals. Are you open to a quick 5-minute chat?

Role: Java Support Engineer (L3/L4 Support)

Duration: 6 months

Location: NYC / NJ

Note: Candidate needs to be heavy on Java  + Unix/Linux + SQL 

Interview: 1st round Coderpad interview mandatory

Job Description:

• We are seeking a skilled and experienced Java Developer with strong L3/L4 support capabilities to join our dynamic team in the banking domain. The ideal candidate will have a solid background in Java development and extensive experience in providing high-level support for complex banking applications. This role involves troubleshooting, maintaining, and optimizing existing systems while ensuring their high performance, scalability, and reliability.

Minimum education and experience requirements:

• Bachelor’s degree (U.S. or equivalent) and seven plus (7+) years of software development / Production support experience 

Key responsibilities:

• This position description is intended to describe the duties most frequently performed by an individual in this position.  It is not intended to be a complete list of assigned duties but to describe a position level.  The role shall be performed within a professional office environment.  Goldman Sachs has health and safety polices that are available for all workers upon request.  There are no specific health risks associate with the role.

Support and Maintenance: 

• Provide L3/L4 support for banking applications, troubleshooting and resolving complex technical issues in both production and non-production environments.
• Collaborate with development teams to analyze and optimize existing systems for performance, scalability, and maintainability.
• Address critical incidents, perform root cause analysis, and implement long-term solutions to prevent recurrence.

Design and Development: 

• Develop, test, and deploy enhancements, bug fixes, and new features for Java applications.
• Ensure the stability and reliability of applications through careful design and thorough testing.

Testing: 

• Conduct comprehensive unit, integration, and system tests to validate the quality and
• functionality of code changes.
• Utilize automated testing tools and frameworks to ensure consistent quality across all deployments.

Technical Leadership: 

• Provide technical guidance and support to junior developers and support staff.
• Lead the investigation of complex issues, coordinating efforts across teams to deliver effective solutions.

Collaboration: 

• Work closely with cross-functional teams including QA, DevOps, and other stakeholders to ensure the successful delivery of software and support services.
• Engage with clients and business teams to understand their needs and provide tailored support solutions.

Documentation: 

• Create and maintain detailed technical documentation for system design, support procedures, incident resolutions, and development tasks