Job Title: IT Support Engineer (2nd Shift)
Location: Andover, MA (Onsite)
Job Type: Contract (MSP Environment) - Long-Term, Year-Over-Year
Shift:2nd Shift - Wednesday-Saturday, 4:00PM-2:00AM
Must be open to nights and weekend work
MUST HAVE REQUIREMENTS (Do Not Apply If You Don't Have These):- 3+ years of helpdesk / desktop support experience
- Hands-on PowerShell experience (using scripts to push updates, automate tasks)
- Strong Active Directory experience (create groups, manage users, assign apps)
- O365 admin experience (not just end-user support)
- Experience supporting both Windows and Mac environments
- White glove / high-touch customer support experience
What You'll Be Doing:- Provide end user support in a fast-paced MSP environment (tickets, walk-ups, remote support)
- Troubleshoot hardware, software, and access issues across Mac and Windows
- Manage user accounts, permissions, and group policies in Active Directory
- Use PowerShell to support system updates and automation
- Support O365 administration and user provisioning
- Work within a ticketing system to track, document, and resolve issues
- Assist with device management and endpoint support
Technical Environment:- Active Directory
- O365 (Admin)
- PowerShell
- Windows & Mac support
- OKTA (SSO / MFA)
- JAMF / Intune / MDM tools
- Apple Business Manager
- Azure / Microsoft Entra ID
Nice to Have:- ServiceNow or similar ticketing tool
- Experience working in an MSP or high-volume support environment
What They're Looking For:- Someone who can own a shift and work independently
- Strong troubleshooting skills beyond basic tickets
- Comfortable handling multiple users/issues at once
- Professional, customer-facing communication skills
Job Type & LocationThis is a Contract position based out of Andover, MA.
Pay and BenefitsThe pay range for this position is $28.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Andover,MA.
Application DeadlineThis position is anticipated to close on May 29, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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