Network Administrator

Sparks, MD, US • Posted 6 hours ago • Updated 6 hours ago
Full Time
On-site
USD $80,000.00 - 85,000.00 per year
Fitment

Dice Job Match Score™

🧠 Analyzing your skills...

Job Details

Skills

  • Network Engineering
  • Customer Service
  • Servers
  • Operating Systems
  • Mentorship
  • Management
  • Issue Tracking
  • Billing
  • Standard Operating Procedure
  • Network Operations
  • Migration
  • Optimization
  • Collaboration
  • Reporting
  • Documentation
  • Teamwork
  • Service Delivery
  • Process Improvement
  • Communication
  • System Administration
  • Microsoft Operating Systems
  • Microsoft Windows Server
  • Microsoft Azure
  • Network Design
  • Enterprise Networks
  • SonicWall
  • Firewall
  • Network Security
  • Computer Hardware
  • Virtual Private Network
  • TCP/IP
  • Attention To Detail
  • Organizational Skills
  • Computer Networking
  • Microsoft Office
  • Cloud Computing
  • Network
  • RMM
  • PSA
  • ConnectWise
  • CompTIA
  • Network+
  • Security+
  • Customer Experience
  • Help Desk
  • MSP
  • Technical Support
  • Professional Development
  • Laptop

Summary

OVERVIEWThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments.
The Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT
  • Handle escalated tickets from the helpdesk team on complex network and systems issues
  • Provide advanced troubleshooting for network infrastructure problems affecting client operations
  • Resolve technical issues related to servers, operating systems, applications, and network connectivity
  • Mentor junior technicians by answering high-level technical questions and providing guidance
  • Assist other team members with network troubleshooting and onsite challenges
TICKETING SYSTEM & DOCUMENTATION
  • Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
  • Manage and record all work in the ticketing system with accurate billing time and notes
  • Maintain documentation of network designs, configurations, and procedures in ITBoost
  • Create and update Standard Operating Procedures (SOPs) for network operations and maintenance
  • Ensure all network changes and incidents are properly documented and communicated
  • Split tickets with multiple issues into individual tickets for proper tracking
PROJECT WORK
  • Support the project team with network design and implementation for client deployments
  • Support network upgrades, migrations, and infrastructure optimization initiatives
  • Collaborate on complex multi-site and hybrid network projects
COMMUNICATION, REPORTING & RISK
  • Create and maintain documentation for on-site processes
  • Escalate tickets requiring Service Delivery Manager support
  • Communicate ticket status to clients at every step of the way
  • Notify clients of any changes or outages related to their issues
  • Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients
TEAM WORK
  • Follow the schedule provided by the Service Delivery Manager or Service Coordinator
  • Adhere to all company security procedures and maintain vigilance for security issues
  • Identify opportunities for improvement and make constructive suggestions for change
  • Contribute to innovative process improvements
SKILLS & ATTRIBUTESDESIRED
  • 2+ years of hands-on experience in high-level network maintenance, configuration, and administration
  • Great communication skills, founded in being a good listener
  • Strong systems administration knowledge and experience with Windows Server and Azure environments
  • Advanced knowledge of network design principles and enterprise network architectures
  • Strong experience with SonicWall firewalls and network security appliances
  • Experience and knowledge of working with the Microsoft 365 Platform
  • Experience working with vendors for expedited troubleshooting of hardware and software systems
  • Proven experience configuring and troubleshooting VPN technologies
  • Advanced TCP/IP networking knowledge and network troubleshooting methodology
  • Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders
  • Exceptional attention to detail with strong organizational skills
  • Ability to keep up with and adapt to the fast-paced IT world
  • Ability to answer and explain high-level technical networking and systems questions clearly
  • Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective
NICE TO HAVE
  • Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager)
  • Experience providing support via remote tools (Screen Connect)
  • Experience handling technical service tickets
  • Professional IT Certifications such as CompTIA Network+ and Security+
  • Client experience certifications such as Helpdesk Habits
  • Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business
WHAT WE OFFER
  • Competitive health, dental, and vision coverage
  • An easy-going environment and culture (we all enjoy what we do)
  • Subscription to Cybrary.it for ongoing professional development
  • Company laptop and necessary equipment
  • Flexible work-from-home arrangements after 90-day probationary period
  • 401(k) retirement plan
COMPENSATION
$80,000 - $85,000
(commensurate with experience)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: vonqfeed
  • Position Id: 00538518
  • Posted 6 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Maryland

Today

Full-time

USD 85,500.00 - 150,765.00 per year

Annapolis, Maryland

Today

Easy Apply

Contract

USD 23.00 - 28.00 per hour

Bethesda, Maryland

Yesterday

Easy Apply

Full-time

Depends on Experience

Hybrid in Rockville, Maryland

10d ago

Easy Apply

Contract

Depends on Experience

Search all similar jobs