Database Administrator

Job Description:

Title: Database Administrator
Department: Membership
FLSA Classification: Exempt
Reports to: Member Experience and Database Senior Manager

Position Summary:

The Database Administrator maintains and supports DMEC's CRM and systems, including Salesforce and Nimble AMS, to ensure records are accurate, secure, and effectively managed. This role supports users, improves workflows across integrated platforms, and helps implement solutions aligned with organizational goals. The position plays a key role in troubleshooting issues and optimizing system performance and user experience.

Job Duties and Responsibilities:

Maintains and supports the company's database and systems to ensure that records are complete, accurate, and secure, and workflows and processes function effectively. This includes:

• Backup and restore data to prevent data loss.
• Eliminate duplicate records.
• Process data change requests.
• Maintain data formatting standardization/normalization.
• Monitor available storage and usage for optimization.
• Synchronize data between Salesforce and other systems (learning management, marketing automation, webinar platform, etc.).

Serves as the primary CRM/AMS administrator within DMEC, ensuring membership data in the CRM/AMS (Salesforce and Nimble) is accurate and supporting consistent reporting and analysis. This includes:

• Configures and maintains system functionality using Salesforce tools (e.g., flows, workflows, and other configuration tools).
• Independently manages day-to-day system administration, prioritizing work and implementing improvements to support organizational needs.
• Monitors and improves system integrations (e.g., LMS, marketing automation, webinar platforms), troubleshooting issues, and coordinating with vendors as needed.
• Manages system updates and changes, including testing and coordination of deployments, working with internal stakeholders and external partners as needed.
• Develops reports and dashboards to support analysis and decision-making.
• Utilizes data management tools to migrate and validate data.
• Works closely with the Member Services Coordinator on database and system design and updates, including permission settings and user access.
• Provides Tier 2 technical support to internal and external users, including troubleshooting issues, fulfilling requests, and improving system usability.
• Evaluates new Nimble AMS and Salesforce releases and features and develops recommendations for potential implementation. Serves as back-up webmaster for the organization's website (WordPress) and assists with content updates
• Assists and facilitates implementation of new projects as assigned.
• Assists and leads training and testing of implementations and deployments.

Knowledge, Skills, and Abilities:
(Knowledge, skills, and abilities are the qualifications an individual needs in order to perform the essential functions of the job.)

• Must have excellent customer service and interpersonal skills.
• Must have excellent verbal and written communication skills.
• Ability to identify opportunities to improve systems, processes, and data quality, and make practical recommendations.
• Must be process-oriented and implementation-driven.
• Must have demonstrated problem-solving skills and the ability to lead and work very effectively within and across departments.
• Must be willing to keep abreast of new technologies and advances as well as data management best practices.
• Must have strong analytical skills and be able to track company results, cross-tabulate various data sources, review data from different angles, and make improvement suggestions.
• Demonstrated curiosity and willingness to learn new systems, tools, and best practices.
• Ability to work independently and manage competing priorities as the primary system administrator.

Education & Experience:
(The minimum educational and experience level qualifications an individual needs in order to perform the essential functions of the job.)

• Bachelor's degree in business information systems (or a related field) or an Associate's degree in a relevant field with 3+ years of experience in database administration required
• Certified Salesforce Administrator (201) required
• Experience with WordPress preferred
• Experience and understanding of learning management systems, particularly Nimble AMS, preferred
• At least one year of experience with data cleansing tools
• Proficient in Microsoft Office, SharePoint/OneDrive, and Adobe products

Work Environment:

• This is a remote position. A quiet home office is required.
• Travel a couple of times per year is required.

Salary & Benefits:

The annual salary range for this position is $66,300 - $75,000, commensurate with experience and qualifications.

This is a summary of the current basic employment benefits. Individual benefit programs may be amended or deleted at management's sole discretion at any time. An employee handbook will be provided to you upon hire for more complete information about DMEC's benefit plans.

Employees are eligible on the date of hire for the following benefits:

• 40 hours of paid sick leave per calendar year, unless a greater amount is required under state of local law
• 4.62 vacation hours accrued per pay period (3 weeks per year)
• 40 hours of bereavement leave
• 401K retirement plan with 100% company match up to 4% of salary
• Flexible spending accounts
• Eight (8) holidays, plus your birthday (floating holiday); in addition, the DMEC office is closed for two days following each in-person conference (2 conferences per year), and Christmas Eve through New Year's Day each year (employees will be paid for any workdays that fall during that period)

Employees become eligible for group health and welfare benefits on the first of the month after completion of 30 days of employment.

• Fully paid health, dental, vision, group life, and disability insurance (short-term and long-term)

Employees are eligible on the first of the month following 60 days of employment for the following benefits:

• 80 hours of Paid Family Leave per year

Equipment:

DMEC will provide the necessary computer equipment (laptop and printer) for the employee's home office as well as a monthly technology stipend of $100.