Immediate need for a talented IVR- UX Conversational Designer. This is a 03 months contract opportunity with long-term potential and is located in US(Remote). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-03499
Pay Range: $44- $46/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Translate customer needs and insights into conversational solutions
- Familiarity with technologies and platforms including chatbots, IVR, LLMs, AI, etc.
- Collaborate with UX team members on the design of multiple virtual assistants and their NLU models
- Collaborate on improving the models and ensuring seamless integration into conversational interfaces
- Assisting in research activities and creating prototypes for user testing to continually improve the conversation
- Familiarity with software used for conversation design, prototype creation and NLU testing
- Collaborating with copy writers and subject matter experts throughout the company to ensure consistency, accuracy, and compliance
- Staying up to date on the latest conversational design trends and technologies
Key Requirements and Technology Experience:
- Key skills: - IVR, UX, Conversational Designing
- Familiar with UX conversational design industry standards and principles
- Familiar with standard UX design processes and research methodologies
- Familiarity with technologies and platforms including chatbots, IVR, LLMs, AI, etc.
- NLU models
Our client is a leading Insurance industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
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