job summary:
Job Description
Responsibilities :
Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend support Daily Performance meetings
Assist network support team and other infra teams for day today troubleshooting and infra projects
Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
Helps local hardware support team with checking printers and shopfloor peripherals
Provides assistance to the hardware support team for applications or processes
Act as coordinator for resolving incidents related to any application support in manufacturing plant
Be a SPOC for BUIT Local support and external vendors
Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues
Test connectivity for changes to network including wireless and patching
Coordinate with application owners to install the client applications and ensure that the applications launch as expected
Coordinate with equipment vendors for repair and maintenance
Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion
Support base business-related IQOQ testing and technical change control activities
Qualifications :
Minimum 5 years of experience in handling Site IT support incident management
Should be conversant with ITIL process Service Asset management
Must be knowledgeable in network infrastructure
Should be knowledgeable on multiple Operating Systems DBs
Should be able to work independently and be ready to provide support of business hours
MES knowledge is an added advantage
Should possess multitasking capabilities with excellent coordination skills
Worked in pharma manufacturing plant is added advantage
Additional Requirements :
Manufacturing Experience with IT Infra knowledge
Cross Team Dept Coordination
Project experience
ITIL Knowledge would be preferable
Knowledge of GxP would be add on
Skills
Mandatory Skills : Shopfloor Field Support
location: Bridgewater, Massachusetts
job type: Permanent
salary: $90 - 100 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Job Description
Responsibilities :
- Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend support Daily Performance meetings
- Assist network support team and other infra teams for day today troubleshooting and infra projects
- Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
- Helps local hardware support team with checking printers and shopfloor peripherals
- Provides assistance to the hardware support team for applications or processes
- Act as coordinator for resolving incidents related to any application support in manufacturing plant
- Be a SPOC for BUIT Local support and external vendors
- Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
- Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues
- Test connectivity for changes to network including wireless and patching
- Coordinate with application owners to install the client applications and ensure that the applications launch as expected
- Coordinate with equipment vendors for repair and maintenance
- Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion
- Support base business-related IQOQ testing and technical change control activities
Qualifications :
- Minimum 5 years of experience in handling Site IT support incident management
- Should be conversant with ITIL process Service Asset management
- Must be knowledgeable in network infrastructure
- Should be knowledgeable on multiple Operating Systems DBs
- Should be able to work independently and be ready to provide support of business hours
- MES knowledge is an added advantage
- Should possess multitasking capabilities with excellent coordination skills
- Worked in pharma manufacturing plant is added advantage
Additional Requirements :- Manufacturing Experience with IT Infra knowledge
- Cross Team Dept Coordination
- Project experience
- ITIL Knowledge would be preferable
- Knowledge of GxP would be add on
Skills
Mandatory Skills : Shopfloor Field Support
qualifications:
Bachelors
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
![]()
Never miss an opportunity! Create an alert based on the job you applied for.
