Application Analyst (Associate or Mid)

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate

Department: IS-Operations

Location: 3535 Market, Philadelphia

Hours: Remote (within PA, NJ, DE, and MD),M-F, 8 am - 4:30 pm

Summary:

This position is posted at 2 levels based on experience:
Associate Level
Mid-level

Candidates will be aligned to the appropriate level based on experience and qualifications.

Associate Application Analyst:

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system under the direction of a senior analyst. Responsibilities include testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols.

Accountabilities:

• Develops a thorough understanding of UPHS applications.
• Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions.
• Defines system requirements and develops logical data models using best practices for build and configuration, maintenance, and data integrity.
• Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
• Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
• Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.
• Provides ongoing support and maintenance as assigned.
• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
• Delivers customer service to IS clients seamlessly across system boundaries.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Education & Experience:

• H.S. Diploma/GED required, AND at least 1 year of directly related paid IT experience, preferably in healthcare

or

• Bachelor's Degree in Information Technology or a related field (individuals with other majors may be considered with internship or other IT related experience)

Application Analyst:

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical date models using best practices for build and configuration, maintenance and data integrity. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Accountabilities:

• Develop a thorough understanding of UPHS EMR applications.
• Understands their role in the process.
• Ensures all regulatory requirements are met.
• Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails.
• Interprets and analyzes workflow/system requirements in order to design, configure, test and implement application solutions.
• Assists in defining system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity.
• Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
• Executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
• Collaborates with management to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.
• Works independently on complex projects completing within the designated timeframe and under minimal guidance.
• Provides ongoing support and maintenance as assigned.
• Delivers customer service to IS clients seamlessly across system boundaries.
• Ensures safety, confidentiality & security of employee and Patient data.
• Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application.
• Promptly identifies, documents, and resolves problems with system functionality.
• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
• Coordinates and adheres to strict implementation project schedules, and handle multiple assignments.
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.
• Researches and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Education & Experience:

• H.S. Diploma/GED with 3+ years Relevant experience and 5+ years Healthcare IT

Or

• Bachelor's Degree with 3+ years Relevant experience and 0-1 years and Healthcare IT

Addendum:

This position serves as the liaison between business stakeholders, IT teams, and implementation partners to drive the successful design, implementation, enhancement, and optimization of ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) solutions. This role is responsible for gathering and documenting business requirements, analyzing processes, facilitating workshops, developing functional specifications, supporting testing efforts, and ensuring ServiceNow capabilities align with organizational goals and ITIL best practices. The Application Analyst will work closely with ServiceNow Administrators, Developers, Architects, Process Owners, and Executive Stakeholders to deliver solutions that improve service delivery, operational visibility, automation, CMDB maturity, and overall IT performance.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.