Digital Signage Remote Suport

Description
Schedule: This role will be working M-F, 10am PST-7pm PST.
Description
This position contributes to success by supporting Audio Visual and Digital Signage technology solutions in support of all stores in North America. As a systems analyst this role requires experience performing troubleshooting of Audio Visual, Signage and Drive Thru technologies, and process improvement coupled with the ability to collaborate with team members. Models and acts in accordance with guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Production Support
- Audio Visual, Digital Signage and Drive system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA.
- Develops system proficiency and builds subject matter expertise through root cause analysis.
- Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue statresolution with end-users and team.
- Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) and may facilitate system training.
Leadership
- Self-directed; is successful with minimal direction from more analysts providing escalation when necessary.
- Critical thinker that analyzes, interprets, evaluates and forms judgments based on gathering of facts and observations.
- Partners with business teams, responding quickly and thoroughly to issues and requests.
- Provides constructive input and perspective to team conversations.
Summary of Experience
4+ years of relevant experience
Required Knowledge, Skills and Abilities
- Support experience in AV/Video/Display components in the retail Caf & Drive through stores
- Comprehensive knowledge of the principles, methods, and techniques used in AV/Digital Signage troubleshooting and support Audio Visual and Digital signage experience, including Digital Menu and Status Boards.
- Experience in Audio Visual components and video conference room systems
- Basic electrical knowledge highly desired
- Support and troubleshoot technologies and hardware including, but not limited to video displays and signage, cameras, speakers, microphones, including connection between Registers & Digital Order Screens.
- Assesses and provides troubleshooting to all AV services. Troubleshooting includes, but is not limited to: diagnosis, repair, maintenance.
- Experience installing, upgrading troubleshooting and handling PoS hardware/networking and different Hardware.
- Support experience in POS hardware, networking and troubleshoot issues (HP RP9, Toshiba Wave, PEDs, Epson/Bixolon labeler, Digital Order Manager, HP Elite800 AiO, HP DL20)
- Support experience in installation of device driver, operating system (windows 7/10 and other tools)
- Experience in working with different stakeholders internally/externally (EHD, 3rd party vendors, SBUX Dev/Deployment teams)
- Reviews ServiceNow ticket queue to identify issues that need to be addressed. Works through the ticket queue. Resolves tickets within established SLAs.
- Adapt to new equipment and techniques as necessary.
- Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies and ensures quality customer service is provided at all times.
- Exhibits good communication skills, an energetic approach, and patience with store partners and technicians.
- Ability to work well as part of a team, communicating professionally both orally and in writing. Coordinate with users, teammates staff, and management as needed.
- Provides input to Enterprise Help Desk (EHD) supervisors and manager as feedback for improvements in departmental processes and procedures.
- Experience in building the knowledge base and grooming the new joinees as part of the team from time to time
- May coach and provide guidance to less-experienced professionals techs.
- Participates in special projects as required.
Skills
AV Support(Specifically Digital Signage), Remote troubleshooting/helpdesk support, HW Deployment/Testing/Troubleshooting, AC/DC Electrical Knowledge, Retail Environment Experience, POS Support, Windows Troubleshooting
Top Skills Details
AV Support(Specifically Digital Signage),Remote troubleshooting/helpdesk support,HW Deployment/Testing/Troubleshooting,AC/DC Electrical Knowledge,Retail Environment Experience
Additional Skills & Qualifications
This role is going to be heavily focused within the AV support of the digital signs in locations. Any experience within retail or POS support is a nice to have.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Seattle, WA.
Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jan 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.