Program Manager - Service Catalog/Service Levels

Job Description

Everforth ECS is seeking a Program Manager - Service Catalog/Service Levels to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax . Please Note: This position is contingent upon contract award.

The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP separates business and financial data from operational warfighting data, aiming to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.

The Program Manager - Service Catalog/Service Levels is responsible for developing, operating, and continuously improving the WDP Core Integration Service Catalog framework and associated Service Level structures across all classification tiers. This role bridges systems engineering, financial modeling, and operational governance to ensure that WDP's catalog offerings are accurate, mission-aligned, and supported by measurable performance standards that reflect the needs of a diverse and demanding federal stakeholder base.

Develops and operates the War Data Platform (WDP) Core Integration Service Catalog framework by coordinating with systems engineers across Unclassified and NIPR, Secret and SIPR, and Top Secret and JWICS environments to construct catalog structures, service descriptions, operational workflows, and domain-specific cost models aligned to mission priorities.
Proposes labor and technical cost estimates to government leadership based on detailed analysis of resource demands, operational complexity, and lifecycle requirements defined in program objectives.
Integrates approved cost data into automated catalog publication pipelines to maintain accurate pricing for tools, services, and computational resources presented in web-based and hardcopy formats.
Maintains daily catalog operations using configuration repositories, financial modeling platforms, automated validation checks, and structured update cycles to support Combatant Commands, Joint Staff elements, Senior Executive Service leaders, Department of Homeland Security components, and non-government organizational partners.
Coordinates with systems engineering teams to capture configuration dependencies, performance requirements, and consumption metrics that refine catalog entries and cost structures.
Collaborates with catalog technicians and data analysts to evaluate catalog usage, service adoption, operational workload, and financial trends using dashboards, analytic models, and mission-focused metrics.
Supports development of Service Levels by conducting customer outreach, analyzing performance expectations, defining quantifiable service criteria, and preparing formal recommendations for government approval.
Develops measurable thresholds for availability, responsiveness, and service quality, producing artifacts that strengthen operational governance, financial accountability, and enterprise mission value.
Performs other duties as assigned.

Required Skills

Current Secret security clearance.
A minimum of 3 years of experience in program management, IT service management, service catalog operations, or a closely related discipline within a federal, defense, or government contracting environment.
Demonstrated experience developing or managing IT service catalogs, service level agreements, or operational cost models in a complex, multi-stakeholder government or enterprise program environment, including the use of automated catalog tooling, financial modeling platforms, and performance dashboards.
Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).

Desired Skills

Active Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI) eligibility.
Familiarity with IT Service Management (ITSM) frameworks such as ITIL or the DoW Enterprise Services Management Framework (DESMF), including their application to service catalog lifecycle management, change control, and continuous service improvement within a mission-critical government environment.
Experience working within or supporting multi-enclave environments including NIPRNet, SIPRNet, and JWICS, with an understanding of how classification boundaries affect service catalog design, pricing structures, and publication workflows.
Hands-on experience with ServiceNow or comparable ITSM platforms for catalog configuration, automated workflow management, service request processing, and Service Level Objective (SLO) performance tracking and reporting.
Familiarity with Agile or Scaled Agile Framework (SAFe) delivery models, with demonstrated ability to manage catalog updates, service level refinements, and stakeholder coordination activities within sprint cycles and Program Increment planning processes.

Everforth ECS is seeking a Enterprise Support ISSE - Senior to work in Fairfax, Virginia. Please Note: This position is contingent upon contract award.

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven