ServiceNow Developer

Role: Service Now Developer

Location: Charlotte, NC

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Implement and support ServiceNow ITSM, Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
• Develop and maintain ServiceNow workflows, Flow Designer solutions, business rules, client scripts, UI policies, UI actions, and Script Includes.
• Build and customize Service Portals and Employee Service Center (ESC).
• Develop integrations between ServiceNow and third-party applications using REST/SOAP APIs, Integration Hub, MID Server, and web services.
• Create and maintain custom applications using App Engine Studio and ServiceNow Studio.
• Design and implement automated workflows to improve operational efficiency.
• Develop reports, dashboards, and performance analytics for business stakeholders.
• Troubleshoot platform issues and perform root cause analysis.
• Support platform upgrades, patching activities, and new feature adoption.
• Ensure adherence to ServiceNow development best practices and governance standards.
• Collaborate with business analysts and stakeholders to gather and translate requirements into technical solutions.
• Participate in code reviews, testing, deployment, and documentation activities.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 7+ years of hands-on experience in ServiceNow development.
• Strong experience with JavaScript, HTML, CSS, and ServiceNow scripting.
• Experience implementing and supporting ServiceNow ITSM modules.
• Knowledge of ServiceNow Flow Designer, Integration Hub, and Service Catalog.
• Experience with REST API and SOAP-based integrations.
• Understanding of Agile/Scrum development methodologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) certifications.
• Experience with ITOM, ITAM, HRSD, CSM, SPM, or SecOps modules.
• Exposure to cloud platforms such as Azure, AWS, or Google Cloud Platform.
• Experience with DevOps tools, CI/CD pipelines, and Git version control.