Description OverviewWe are seeking a motivated Application Support Analyst to join our growing team. In this role, you will act as a system and cloud administrator supporting a diverse portfolio of enterprise applications for multiple clients across various industries. You'll work closely with senior analysts and technical leads to ensure the stability, performance, and reliability of mission-critical systems.
This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain hands-on experience with leading enterprise technologies.
Key ResponsibilitiesApplication & System Support- Monitor application and system performance across client environments to ensure uptime and reliability.
- Perform routine system administration tasks in platforms such as SAP, Microsoft Azure, Linux, and Oracle.
- Assist with configuration, deployment, and maintenance of enterprise applications.
Incident & Ticket Management- Manage incoming support tickets, ensuring timely triage, investigation, and resolution.
- Document issues, troubleshooting steps, and resolutions in accordance with internal processes.
- Escalate complex issues to senior team members or vendor support when necessary.
Troubleshooting & Root Cause Analysis- Diagnose technical issues related to application functionality, integrations, infrastructure, and user access.
- Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
- Support patching, updates, and system enhancements to maintain optimal performance.
Client Interaction & Service Delivery- Communicate clearly and professionally with clients regarding issue status, resolutions, and system updates.
- Contribute to a positive client experience by delivering reliable, proactive support.
- Participate in on-call rotations as needed.
Required Skills & Qualifications- Foundational knowledge of enterprise systems such as SAP, Azure, Linux, or Oracle (coursework or internship experience acceptable).
- Basic understanding of cloud concepts, system administration, and application architecture.
- Strong analytical and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Excellent written and verbal communication skills.
- Eagerness to learn new technologies and grow within the role.
Requirements Preferred Qualifications- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Exposure to scripting or automation tools (PowerShell, Bash, Python).
- Familiarity with ITIL concepts or service management best practices.
- Internship or hands-on experience in an IT support or operations environment.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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