IT End User Support Manager
San Francisco, CA, US • Posted 14 hours ago • Updated 14 hours ago

Bridge Flair LLC
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Job Details
Skills
- COTS
- GOTS
- AV
Summary
We are seeking an experienced IT End User Support Manager to lead and oversee on-site technical support operations for end-user hardware, software, and workplace technologies. This role is responsible for managing a team of support technicians while ensuring high-quality service delivery across end-user devices, audiovisual systems, and wireless technologies.
Key Responsibilities
Lead, mentor, and manage the End User Support / Desktop Support team.
Oversee on-site technical support for end-user hardware including laptops, desktops, printers, tablets, mobile devices, and peripherals.
Ensure effective support for software applications including COTS, GOTS, and web-based systems.
Manage and support audiovisual (AV) systems, conference room technologies, and display solutions.
Oversee troubleshooting and support of wireless technologies (Wi-Fi, VPN, mobile connectivity).
Establish and enforce SOPs, SLAs, and ITIL-based support processes.
Monitor ticket queues, service metrics, and user satisfaction using ITSM tools.
Handle escalations, major incident management, and root cause analysis.
Coordinate with infrastructure, security, and application teams.
Manage vendor relationships and support contracts.
Maintain asset management, lifecycle planning, and inventory tracking.
Support onboarding/offboarding processes and end-user technology standards.
Ensure compliance with organizational, security, and regulatory requirements.
Required Skills & Qualifications
Strong hands-on knowledge of end-user hardware and peripherals.
Experience supporting Windows and macOS environments.
Proven expertise in end user software support (COTS, GOTS, web applications).
Experience with AV systems and collaboration tools (Microsoft Teams, Zoom, WebEx).
Solid understanding of wireless and networking fundamentals.
Experience with MDM solutions for mobile and tablet management.
Proficiency with ticketing and ITSM platforms (ServiceNow, Remedy, Jira, etc.).
Strong leadership, communication, and customer service skills
- Dice Id: 91165402
- Position Id: 8880552
- Posted 14 hours ago
Company Info
About Bridge Flair LLC
Delivering Value and Innovation
Bridge flair is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We use our unique deployment model to build qualified, industry specialized fit-for-purpose teams combined with proven solutions and service models to achieve results. Our agility and obsession with providing value enables us to support an ever evolving digital world.
Diversity, Equity, and Inclusion
Our emergent Diversity, Equity, and Inclusion (DEI) goals are established for progression and empower the Values we bring as a world-class technology services firm.
Corporate Social Responsibility
We are invested in creating long-term partnerships that strengthen communities, help tackle social challenges, and solve complex problems. We encourage employees to explore their passions, business skills, and expertise to make meaningful contributions to the world around them. Click here to learn more about our corporate social responsibility.
Local Service
Our unique delivery model includes local quality engagement with over 70 offices and client delivery centers (CDC) across the United States and Canada, including a CDC in Mexico.

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